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mguillen_dec
New Contributor

Facebook insights page data in Cloud

Hi,

I'm trying to retrieve data from Facebook insights. When I ask for post information I have no problem, but when I try to get information from a page I have the error message: "There was an error retrieveng page_fans_insights.... This method must be called with a Page Access Token..."

Does anybody know how I should do the connection?

I use standard connection with cloud sense

Thanks in advance

1 Reply
mimperiale
Contributor

Re: Facebook insights page data in Cloud

Hi, welcome in my club!!!

https://qliksupport.force.com/articles/000046045

Description

Facebook announced some changes to our Developer Offerings and some upcoming breaking changes as part of v2.11 of the API. These changes came into effect on 06/02. As a result, the user will still be able to authenticate but will not be able to retrieve any data as for getting page / insights it is now required to use a Page Access Token matching that page.

Error message that you can probably find in logs:  This method must be called with a Page Access Token

This is a known issue affecting all version of Web Connectors. Bug ID: QCWPI-742

NOTE: R&D is currently trying to resolve this

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