Qlik Mailbox IMAP Connector Internal Server Time-Out when reading Sent Items

[Pete1]

I have recently started using Qlik Web Connectors to monitor a reporting service email box. It is an Office 365 account. All is well until there's more than 1500 items to read. I have created a loop to have the script run and extract only 1 day's emails at a time and concatenate 2 weeks data. The mailbox activity exceeds 1500 records on Mondays and results in an error,

The following error occurred:

Internal Server Error

.... skipping that day's emails sent.

Is there a limit on the number of records that can be extracted with the Qlik Mailbox IMAP Connector? If so, are there any suggested workarounds?

[chrisbrain]

Hi,

There shouldn't be a limit as far as I am aware. A few questions:

• Just to be sure, is this the MessagesInFolder table of the IMAP connector?
• Do you know that the issue starts at exactly 1500 items?
• Is there any additional info in the QWC (Qlik Web Connector) logs which might give more info?
• Is the 
  Internal Server Error

  .... skipping that day's emails sent.
  
  Text coming from the connector or from your own load script?

[Pete1]

• Yes, the MessagesInFolder table of the IMAP connector
• It's actually at 1250 ... my apologies.
• Where can I find the log?
• This is the text coming from the connector: There was an error running the table (Error getting messages (Command Error. 10 (BAD).)) The Internal Server Error was from my QS load script.

[chrisbrain]

If this is the Qlik Web Connectors 'standalone' package:
https://help.qlik.com/en-US/connectors/Subsystems/Web_Connectors_help/Content/Connectors_QWC/Setup-d...

Then there should be a 'Log Files' tab in the web UI. If it's the sense integrated version then they are not so easily accessible to end users.

[Pete1]

Sorry, found it just as your response arrived. See the image inserted of the Logged Error

[chrisbrain]

Hi,

Could you please try setting the log level to Trace as noted here:
https://help.qlik.com/en-US/connectors/Subsystems/Web_Connectors_help/Content/Connectors_QWC/Adminis...

And then direct message me so we can exchange emails and you can send me the logs?