qlik web connectors - mailbox imap connector

[moshea]

hello,

i tried to connect to my gmail by qlik mailbox imap connector and failed,

what's is the reason and how can i fix it?

thanks

authenticated	error_message
FALSE	Error connecting to IMAP server (Connection was closed by the remote connection end.)

[chrisbrain]

Hi,

We have seen issues like this before, although I am not sure with that exact error message.

This may be a case of google protecting unauthorised access to the account - the following are some steps we have used before to fix this.

• Enable insecure apps over at https://myaccount.google.com/u/3/security
• On the same page, on the 'Security issues found' section, confirmed that the any recent suspicious activity was you (if it was you!).
• Over at https://accounts.google.com/b/3/DisplayUnlockCaptcha allow access.
• You might need a short wait.

Important - in the above links it's important that you replace the /3/ with the number for the gmail account you are working with - you can see this in the URL when you are just in the normal gmail interface.

Maybe this also helps you.

[moshea]

thank you.

i still have the same problem, it didn't fix the error

[chrisbrain]

Have you enabled IMAP access in Gmail?

Settings -> Forwarding and POP/IMAP -> IMAP Access -> Enable IMAP

If not you will need to do that and then possibly repeat the steps from my previous post.

[moshea]

yes, i enabled imap in my gmail

[chrisbrain]

And what values have you got for:

Server
Port
Use SSL

?

[moshea]

imap.gmail.com

993

use ssl:yes

[chrisbrain]

OK - I don't have many more suggestions unfortunately.

• If you are running Antivirus software, it's possible that could be doing something here.
• If you are able to try a different network (e.g. if you are on a VPN, try it without) that might be worth trying.

Otherwise my only advice is to carefully repeat the steps in the top, making sure that you are doing it for the correct google account.

[moshea]

thank you very much.

i have no idea what else i can do

[moshea]

please help, someone can connect to my computer and solve the problem?