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shivani_singhal
New Contributor II

Need help to shoot mails in N printing.

Hi All,

I have some applications and their scheduling complete at 7:36 AM. And scheduling of N Printing triggers at 7:50 AM. And apps were reloaded successfully at their correct time. But the N Printing doesn't trigger at 7:50 AM. What can be the reason of this issue. Also if I manually run the N Printing task, it is working properly. But automated process is not working.

Thanks and Regards,

Shivani Singhal

3 Replies
Employee
Employee

Re: Need help to shoot mails in N printing.

Hi,

First of all, please remember to write always the version of Qlik NPrinting you are using so other people can verify if there are solved bugs, for example. As consenguence, if you can, please keep you Qlik NPrinting installation updated to latest available version. Thanks

Please verify the logs and check if there are specific errors.

I suppose you are experiencing a QlikView Desktop license problem. When you manually run the task it uses the QlikView license of the logged in user. When the service executes the tasks it uses the QlikView Desktop license of the user who run the Windows services. If you forget to activate the QlikView license for it the task stops.

Please refer to the helpsite about license requirements and activation Qlik NPrinting installation ‒ Qlik NPrinting

Best Regards,

Ruggero

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shivani_singhal
New Contributor II

Re: Need help to shoot mails in N printing.

I am using QlikView version: 11.20.13206.0

And I have read all the logs but there is no error. The task run and successfully terminates but manually only. it is not working the scheduled time.

Employee
Employee

Re: Need help to shoot mails in N printing.

And the NPrinting version?

Did you checked if the Windows user who runs the NPrinting services has the QlikView Desktop license active?

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