Endless Bubbles in Hub

[rheinerrhenus]

We have sporadically the effect, that the user can enter the hub and sees all the correct apps, but whenever he tries to open an app the Qlik loading bubbles appear and stay no matter how long he waits.
To make things worse, this bug can't be detected in the QMC, so we only notice it's occurrence when the users complain that Qlik isn't working.

This has happend on our Single-Server System as well as on on our 4-Server System with one central, two Reload and one Display Node.
The only way to remove the Bug ist to reboot the Display-Node-Server or on the Single-Server-System the whole system.

We are currently trying to find a html-query to detect when the error occurs to initiate an automatic Server reboot. While this would help us reduce the downtime for the Users, it still doesn't solve the actual Problem.

Any tips or ideas would be highly appreciated.

[stefan87]

Hello Rheiner,

what version of QlikView / Qlik Sense are you using?

We have a similar problem since we updated our server on Service Release Nov. 12.20 SR5 (QlikView). We already contacted Qlik Support but with no solution yet.

BR,

Stefan

[rheinerrhenus]

Hello Stefan,

sorry, I forgot to include that basic information.

We are using Qlik Sense 11.24.3 on a Windows Server 2012 R2 64-bit for our 4-Node-System

and Qlik Sense 12.16.2 on the 1-Node.

BR Thomas

[oknotsen]

Problem apparently still seems to exist in newer versions. We just had the same problem in the Qlik Sense February 2021 release (build 14.5.16).