Was Microsoft’s Clippy Years Ahead of its Time?

[Sarah_Miller]

Today’s software needs just-in-time, context-sensitive knowledge

"For years, consumers have been cross-sold to and up-sold to.  Online storefronts recommend other products I would like based off my shopping cart.  As a consumer of learning, why can’t I have that, and even better, why can’t it be contextual, intelligent, just-in-time and built into the product"  written by Kevin Hanegan (Qlik VP, Knowledge and Learning)

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