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Qlik Fix: How to request a control number and LEF

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Digital Support
Digital Support

Qlik Fix: How to request a control number and LEF


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This video is part of the Qlik Fix Video series. If you found this video useful, check out the other Qlik Fix Videos.

This video demonstrates how to view a License Enabler File or LEF and Control Number.



The instructions apply to obtaining your control number and LEF. Signed License Keys (SLK) are sent by email and need to be requested from Qlik Support.


  1. Login to the Support Portal with your username and password.

              *If you do not have a Qlik account (username and password) please see the article How to Register for a Qlik Account

  2. Click on License Information at the top of the page and select View My Licenses

    license information in the banner.png

  3. Choose the appropriate license/s.

  4. Click Request Control Number" or "Download LEF"

    For LEF downloads note that Pop-Up should be enabled on your browser to allow the above page to be shown.

    download control number and lef.png

    Clicking Download LEF provides the LEF immediately. 
    Request Control Number triggers an email that will arrive in a few minutes.  



If the authentication fails an error will appear. In this case, contact Qlik Support, providing the affected license key/s in the description that you wish to receive a control number for.


Related Content: 

The Signed License Key (SLK) and the License Enabler File (LEF)
How to license a QlikView or Qlik Sense server without Internet access


This video will demonstrate how to view a license Enabler File or LEF and Control Number.

If you are looking for a Signed License Key,
this has been sent via email.
If you can’t find your Signed License Key, contact Support.

First visit and login with your QlikID email address and password.

Click on License Information at the top of the page
and verify the account.

You will be shown a list of Active and Expired Licenses.

You can use the filter to search for a specific license.
Click the checkbox next to the license.
Then click on Request Control Number" or "Download LEF"

Clicking Download LEF provides the LEF immediately. 
Make sure that no pop up blockers are enabled that prevent the pop up from showing.

Request Control Number triggers an email that will arrive in a few minutes.  

I hope this helped.

If you'd like more information

Take advantage of the expertise of peers, product experts, Community MVPs and technical support engineers
by asking a question in a Qlik Product Forum.

Hiding in plain sight is perhaps the most powerful feature on the Community:
the Search tool.
This engine allows you to search Qlik Knowledge Base Articles,
Or across the Qlik Community,
Help dot Qlik dot com, Qlik Gallery,
multiple Qlik YouTube channels and more, all from one place.

There’s also the Support space.
We recommend you subscribe to the Support Updates Blog,
And learn directly from Qlik experts via a Support webinar, like Techspert Talks or Q&A with Qlik.

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Last update:
‎2021-10-13 09:29 AM
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