Hi and welcome to Qlik Fix! This video covers what log files can be used for troubleshooting Qlik Sense Multi-Cloud deployment issues, as well as increasing the log level if needed. When troubleshooting issues with the Multi-Cloud (a.k.a Hybrid) deployment setup, the logs generated by the Hybrid Deployment and Setup Console services can be investigated. Here as an example where we see an error when configuring a multi-cloud deployment that uses Okta as the Identity provider. The Deployment and Setup Console logs are stored in these locations. Looking at the Hybrid Setup Console and Deployment Service logs gives us additional troubleshooting information. With the Multi-cloud Deployment successfully set up, if having issues with Application Distribution to the Cloud, the App Distribution Service trace logs can be reviewed for details. It is found in this location. If needed, the logging level of the Hybrid Deployment and App Distribution Services can be increased when troubleshooting. To do so, the appsettings.json files for each service needs to edited as shown here to increase logging from the default Information to Debug level. Once the file is saved with the new setting, the Qlik Sense Dispatcher service needs to be restarted. If you’d like more information, Take advantage of the expertise of peers, product experts, and technical support engineers by asking a question in a Qlik Product Forum on Qlik Community. Or check out the Support Programs space. Here you can search for answers in the Support Knowledge Base, Learn directly from Qlik experts via a Support webinar, like Techspert Thursdays. And don’t forget to subscribe to the Support Updates Blog. Thanks for watching. Nailed it!
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