Bug - Picture Display on iOS

[maxime66]

Hi,

We embed some pictures in mails using Nprinting

...

<img src="cid:IMG_00001" alt="SH55">

...

When we open this Emails on Iphone or Ipad , sometimes the picture of another email (opened previously) is displayed.

No problem on Outlook ...

Did someone  met this issue before ?

thanx.

max.

[vinieme12]

HI maxime66

Did you find a fix for this or a workaround?

Thanks

V

[balabhaskarqlik]

Check this one:

How to Embed an HTML Report into the Body of an E-mail Message

[balabhaskarqlik]

Check this too:

Nprinting Straight table with image

OR

The issue may be with your email client settings.

There was a restriction in displaying images from Internet Email, once that restriction was disabled.

Now you'll able to see graph along with table in email.

[vinieme12]

Hi Bala, i think you have mis-understood the question

[Ruggero_Piccoli]

Hi,

Try to send an email with imaged to the same iPhone from a normal email client like Outlook and check the behavior.

Another suggestion is to check if the iPhone need some specific HTML code. Of course I agree with Lech suggestion to check if there is a setting to enable images download.

Best Regards,

Ruggero

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[ruthkfir1]

Yes, we have the same problem.
How did you solve it?

[drorelkouby]

same problem here Ruth 🙂

[Frank_S]

Updated:

Try clearing the browser cache on your IOS device and retest it.

For Safari do the following:

• Go to Settings>Safari 
• Scroll to and press 'Clear History and Website data'
• Next press 'clear history and website data'
• Power down your device and leave off for a minute
• Power up your device and try again

These are the steps I just did on my iPhone 8.0.

Should be similar steps to your own device for at least iPhone 6.0 and higher.

[drorelkouby]

Thank you Frank.

It worked for 2 seconds but then when you try to open two different emails with different images the problem repeat itself.

It display fine the first email with the the right image, but then when you open the second email it show the image of the previous email.

If you try to forward the email then it shows the right image.

it works fine using outlook (on my PC or iphone), but not the Mail iOS app.