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evgeniya89
New Contributor II

Can not send email NPrinting 17.2.3

Hello.  I am trying to send email using Nprinting 17.2.3 and using office SMTP server, but never received any email.

I have this message at log file:

Failed to send e-mail for bucket ca7ba397-5aee-4337-8a71-bc0547853a53.Syntax error, command unrecognized.

Can anyone help this issue?

4 Replies
evgeniya89
New Contributor II

Re: Can not send email NPrinting 17.2.3

Please help((

Employee
Employee

Re: Can not send email NPrinting 17.2.3

Hi,

I believe your SMTP server seems to be blocking the relay for some reason. Your SMTP server administrator needs to analyze the SMTP server logs.

To check if NPrinting itself is sending out the e-mails just fine you can use a dummy SMTP server like SMTP4DEV smtp4dev - Home

HTH - Daniel.

czm
New Contributor III

Re: Can not send email NPrinting 17.2.3

The errors seem due to wrong smtp settings (or some issues at mail server side). Could you please attach a screenshot of SMTP settings page?

Thanks,
Carlo

vlad_komarov
Valued Contributor III

Re: Can not send email NPrinting 17.2.3

Евгения, Did you resolve your issue?

I've just fixed a similar (?) issue on my side and it was a problem with User's level accounts.

The distribution worked well only for Admin accounts, so additional setting was required in my case.

Logs were misleading, so I am just wondering that you might have the same issue.

VK

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