Cannot edit Word template anymore

[romain__avizzeo]

Hello,

I created a NPrinting report yesterday with a word template and everything worked fine.

But today, when I tried to edit the template, I get the following error :

When I click on the "Ok" button, then NPrinting opens without any template inside, and the word template document opens in a separated word windows....

I cannot edit any other report (just created or existing) with a word template since that.

I'm working with the 18.0.1 NPrinting designer version and Microsoft Office 365 version 16.

Thanks in advance for your help

Romain

[Ruggero_Piccoli · Accepted solution]

Hi,

Microsoft Office 365 is not supported, you must use a local version of Office.

Refer to https://help.qlik.com/en-US/nprinting/February2018/Content/DeployingQVNprinting/System-requirements_....

Best Regards,

Ruggero

---------------------------------------------

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[romain__avizzeo]

Hi,

Thanks, but unfortunately it is the 2016 version installed in local :

It is part of the Office 365 I installed on my computer

Romain

[romain__avizzeo]

Hi all,

Any other suggestion please ?

Many thanks

Romain

[Ruggero_Piccoli]

The solution is to install one of the supported Microsoft Office version listed in the page https://help.qlik.com/en-US/nprinting/February2018/Content/DeployingQVNprinting/System-requirements_....

Office 2016 is supported but not in the 365 version. So you must remove the 365 version and install a supported Office.

HTML and PixelPerfect templates do not need Office.

Best Regards,

Ruggero

---------------------------------------------

When applicable please mark the appropriate replies as CORRECT https://community.qlik.com/docs/DOC-14806. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads as HELPFUL if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads as HELPFUL if you feel additional info is useful to others.

[romain__avizzeo]

Hi,

I finally found the issue : it is happening when I have a second screen plugged to my computer in HDMI.

If I unplug the 2nd screen, I can edit the template ...

I raised a ticket to the Qlik support.

Best regards

Romain