Cannot get AppInfo for AppID; No valid Engine found for App

[JustinDallas]

Hello Folks,

I've currently got an NPrinting Nov 2017 pointing to a QS 3.2 system.  I'm also looking to have this NPrinting setup serve from the QS Nov 2017 system we have.  However, whenever I try to create a test connection, I get the following two errors.

All the other requirements have green checks.

When I look at the logs, I see the following:

Obviously, the app exists, but I'm not sure how to go any further.  I've read the troubleshooting list, and everything checks out.

Any help is greatly appreciated,

Sincerely,

   Justin Dallas

[Chanty4u]

hi

check is engine  online or not?

and check the app id is correct or not?

[JustinDallas]

Is Engine Online? Yes

Is app Id correct? Yes

Let me know if you can think of anything else for me to check out.

[Daniel_Jenkins · Accepted solution]

Hi Justin,

From your original description it appears that you are trying to create NPrinting connections to more than one Qlik Sense installation (in your case QS 3.2 & QS Nov 2017). If so, that is not possible. See the 5th bullet point under Supported configurations here:

https://help.qlik.com/en-US/nprinting/February2018/Content/DeployingQVNprinting/Supported-unsupporte...

Quote:

• Due to a limitation related to Qlik Sense certificates, Qlik NPrinting can only connect to one Qlik Sense installation at a time.

HTH - Daniel.

[JustinDallas]

Your answer is correct.  I have an old QS3.2 system, and I have a newer QSNov2017 system.  Currently, the NPrinting installation points to the old system, and I want to point it to the new system without mauling the current reports and schedules.