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Chanty4u
Esteemed Contributor III

Email Not Recieved

Hi all,

i have created a task in Qliksense Nprinting 17.2.3 version

i have created for excel reports through email.    aftre creating the task it is showing

with task id  successfully scheduled execution  it is showing but  users not geting the emails?

i followed below steps provided in link.

https://help.qlik.com/en-US/nprinting/17.3/Content/DistributionSchedulesAutomation/HowDistributeUser...

Anyone faced the same issue?

Tags (2)
12 Replies
woutermak
Contributor III

Re: Email Not Recieved

There can be several reasons why the end user doesn’t receive the mail.

You can try first if you can publish your reports in the portal or store the reports on a share.

It could be a problem with sending only the mails, or creating the reports.

Maybe you do not have the authorizations to send mails. Or it’s technical blocked.

Re: Email Not Recieved

*check you have enough permission  to send email

*Check email setting are done properly

*check you are able to send the email manually from you local id

*check the outlook is able to validate the email id's

vinieme12
Esteemed Contributor II

Re: Email Not Recieved

Apart from the above,

just to confirm this is not an email problem are you able to send email using the your outlook email instead of the group email id?

Chanty4u
Esteemed Contributor III

Re: Email Not Recieved

am using from admin only.... reports am able to create.

in log file error is showing like below

for the task TestNew has no permission to see the published reports. No email will be sent.

Chanty4u
Esteemed Contributor III

Re: Email Not Recieved

in out look what i need to change? avi

Chanty4u
Esteemed Contributor III

Re: Email Not Recieved

yes vini am able to send.

vinieme12
Esteemed Contributor II

Re: Email Not Recieved

Sorry I meant, schedule report from your own email ID instead of group id...so we can be sure it's the group ID sending permissions

Chanty4u
Esteemed Contributor III

Re: Email Not Recieved

No vinith,

it is also not  reciveng any mails from my mail id also.

vinieme12
Esteemed Contributor II

Re: Email Not Recieved

Can you post screenshot of the log?

Are you 100% the email settings configured in Nprinting are correct?

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