Error Nprinting task - Exceeded maximum number of retries

[jsobrinho]

Hi guys,

I am having the error when I try to execute a task or preview 

April 26, 2019 4:33:39 PM Info Starting content resolution for report reportid
April 26, 2019 6:29:40 PM Info Finished content resolution for report reportid
April 26, 2019 6:29:40 PM Info Starting content production
April 26, 2019 6:29:40 PM Warn WARN: error during report generation: Exceeded maximum number of retries
April 26, 2019 6:29:40 PM Info Finished content production
April 26, 2019 6:29:40 PM Warn Failed generation of report reportid for user userid. ERROR: All documents failed to generate: Exceeded maximum number of retries
April 26, 2019 6:29:40 PM Warn Failed generation of report reportid for user userid. ERROR: All documents failed to generate: Exceeded maximum number of retries

[Frank_S]

Hi,
Please add additional information about your configuration.

• Version of NPrinting
• Version of QlikView/Qlik Sense that this task is connecting to
• Is the QV desktop the same version as the QV server?
• No. of CPUs /processes per CPU
• Memory installed

This is needed in order to provide a possible solution.

Thank you

[jsobrinho]

Thank you for our answer, this is my information

There is a limit of objects? because the report is generated when I have a couple of objects, images 

Version of NPrinting
                   Version: 19.0.3.0
Version of QlikView/Qlik Sense that this task is connecting to
                    12.10.20600.0 SR8 Qlikview Installed in NPrinting Server
Is the QV desktop the same version as the QV server?
                    Client Build Number 12.10.20600.0
No. of CPUs /processes per CPU
4
Memory installed
32 GB

[Frank_S]

It looks like you may have insufficient RAM to manage your NPrinting report processing.

See https://help.qlik.com/en-US/nprinting/April2019/Content/NPrinting/DeployingQVNprinting/Performance.h...

If your QVW is say 1 GB in size for example, that may actually increase to as much as 10 GB depending on the complexity and amount of data in the QVW. If 10 GB memory time 4, thats 40 GB in memory and you only have 32...this is of course just an example. 

There is no hard method of determining exactly how much 'in memory' usage will take place but you can view the usage in your Task Manager where the NP engine is running and view all the qv.exe processes and determine how much RAM is being used. 

Also to ensure maximum performance you may wish to consider an update to NPrinting April 2019 release. There are also some bug fixes that may improve your situation. 

Finally remember to ensure you have no unsupported items in your QVWs used with NPrinting reporting...these too can cause this issue. https://support.qlik.com/articles/000026081

Upgrade article: https://support.qlik.com/articles/000050323

Release notes attached