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ruthkfir1
New Contributor II

Error message

Hello all,

I get this message from the 'Monitoring tool' on the NP server.

What does it mean and what to do?

Thanks in advance

Ruth

message1.png

1 Solution

Accepted Solutions
djk
Valued Contributor III

Re: Error message

Hi Ruth,

Could you please try the following (just a hunch):

1. Open QlikView NPrinting Server

2. Stop the service

3. Remove all the NSQ's and Folders from the list

4. Close QlikView NPrinting Server

5. Browse to the folder %ProgramData%\NPrinting\Monitor\

6. Rename Schedules.xml to SchedulesOLD.xml

7. Open QlikView NPrinting Server, add the NSQ's and Folders to the list & check the Monitoring Tool

Let us know the outcome.

- Daniel.

5 Replies
lubicz99
Valued Contributor

Re: Error message

What is the server trying to do when the message comes up?  Are you running a reload task?  Anything in the log file to indicate the cause of failure?

ruthkfir1
New Contributor II

Re: Error message

Hello,

Thank you for your attention.

I get this message when I press the “Monitiring tool” bottom to see the schedule table.

It’s not a reload task.

The log file doesn’t show anything.

Thanks,

Ruth

lubicz99
Valued Contributor

Re: Error message

Have you changed anything in your configuration?    You can go to your NP client and load your NSQ file and see what is currently in the schedule.  I am assuming that you have had a working model up to now.  Do you have data that has been reloaded?

If you can't find anything wrong, then you might try restarting your service or the proverbial when all else fails, reboot your Nprinting Server.

If all of this fails, then submit a help ticket to Qlik Support team

djk
Valued Contributor III

Re: Error message

Hi Ruth,

Could you please try the following (just a hunch):

1. Open QlikView NPrinting Server

2. Stop the service

3. Remove all the NSQ's and Folders from the list

4. Close QlikView NPrinting Server

5. Browse to the folder %ProgramData%\NPrinting\Monitor\

6. Rename Schedules.xml to SchedulesOLD.xml

7. Open QlikView NPrinting Server, add the NSQ's and Folders to the list & check the Monitoring Tool

Let us know the outcome.

- Daniel.

ruthkfir1
New Contributor II

Re: Error message

IT works!

According to your advices the problem was solved

Thank you very much!

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