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mtabernad
Partner
Partner

Error when installing NPrinting server x64

Hi community,

I get this error when installing NPrinting May 2021. It seems to be something related with certificates, but I generated a trusted certificated and still get the errors.

 

[1A0C:1824][2021-06-08T11:06:20]i001: Burn v3.11.0.1701, Windows v10.0 (Build 14393: Service Pack 0), path: C:\Users\PABLOM~1.EXT\AppData\Local\Temp\{CB69110E-ACDA-4B50-9E27-243C482B8122}\.cr\QlikNPrintingServer_x64.exe
[1A0C:1824][2021-06-08T11:06:20]i009: Command Line: '-burn.clean.room=C:\Users\pablo.martinez.ext\Desktop\QlikNPrintingServer_x64.exe -burn.filehandle.attached=512 -burn.filehandle.self=520'
[1A0C:1824][2021-06-08T11:06:20]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\pablo.martinez.ext\Desktop\QlikNPrintingServer_x64.exe'
[1A0C:1824][2021-06-08T11:06:20]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\pablo.martinez.ext\Desktop\'
[1A0C:1824][2021-06-08T11:06:20]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\PABLOM~1.EXT\AppData\Local\Temp\Qlik_NPrinting_Server_May_2021_20210608110620.log'
[1A0C:1824][2021-06-08T11:06:20]i000: Setting string variable 'WixBundleName' to value 'Qlik NPrinting Server May 2021'
[1A0C:1824][2021-06-08T11:06:20]i000: Setting string variable 'WixBundleManufacturer' to value 'QlikTech International AB'
[1A0C:0AB4][2021-06-08T11:06:20]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
[1A0C:0AB4][2021-06-08T11:06:20]i000: Setting version variable 'WixBundleFileVersion' to value '21.14.3.0'
[1A0C:1824][2021-06-08T11:06:20]i100: Detect begin, 9 packages
[1A0C:1824][2021-06-08T11:06:20]i000: Setting string variable 'NETFRAMEWORK45' to value '394802'
[1A0C:1824][2021-06-08T11:06:20]i000: Registry key not found. Key = 'SOFTWARE\Classes\Installer\Dependencies\{ef6b00ec-13e1-4c25-9064-b2f383cb8412}'
[1A0C:1824][2021-06-08T11:06:20]i000: Setting numeric variable 'CPP2013RedistWow64Pgsql' to value 0
[1A0C:1824][2021-06-08T11:06:20]i000: Registry key not found. Key = 'SOFTWARE\Classes\Installer\Dependencies\{f65db027-aff3-4070-886a-0d87064aabb1}'
[1A0C:1824][2021-06-08T11:06:20]i000: Setting numeric variable 'CPP2013Redist' to value 0
[1A0C:1824][2021-06-08T11:06:20]i000: Registry key not found. Key = 'SOFTWARE\Classes\Installer\Dependencies\{050d4fc8-5d48-4b8f-8972-47c82c46020f}'
[1A0C:1824][2021-06-08T11:06:20]i000: Setting numeric variable 'CPP2013RedistWow64' to value 0
[1A0C:1824][2021-06-08T11:06:20]i000: Registry key not found. Key = 'SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Erlang OTP 22 (10.6)'
[1A0C:1824][2021-06-08T11:06:20]i000: Setting numeric variable 'ErlangInstalled' to value 0
[1A0C:1824][2021-06-08T11:06:20]i000: Registry key not found. Key = 'SOFTWARE\Classes\Installer\Dependencies\{61087a79-ac85-455c-934d-1fa22cc64f36}'
[1A0C:1824][2021-06-08T11:06:20]i000: Setting numeric variable 'CPP2013RedistPgsql' to value 0
[1A0C:1824][2021-06-08T11:06:20]w120: Detected partially cached package: NetFx472Redist, invalid payload: NetFx472Redist, reason: 0x80070003
[1A0C:1824][2021-06-08T11:06:20]i052: Condition 'NETFRAMEWORK45 >= 461808' evaluates to false.
[1A0C:1824][2021-06-08T11:06:20]i052: Condition 'CPP2013Redist OR CPP2013RedistWow64' evaluates to false.
[1A0C:1824][2021-06-08T11:06:20]i052: Condition 'CPP2013RedistPgsql' evaluates to false.
[1A0C:1824][2021-06-08T11:06:20]i052: Condition 'CPP2013RedistWow64Pgsql' evaluates to false.
[1A0C:1824][2021-06-08T11:06:20]i052: Condition 'ErlangInstalled' evaluates to false.
[1A0C:1824][2021-06-08T11:06:20]i101: Detected package: NetFx472Redist, state: Absent, cached: Partial
[1A0C:1824][2021-06-08T11:06:20]i101: Detected package: MSVisCPP2013Redis, state: Absent, cached: None
[1A0C:1824][2021-06-08T11:06:20]i101: Detected package: MSVisCPP2013RedisPgsql, state: Absent, cached: None
[1A0C:1824][2021-06-08T11:06:20]i101: Detected package: MSVisCPP2013RedisWow64Pgsql, state: Absent, cached: None
[1A0C:1824][2021-06-08T11:06:20]i101: Detected package: MSVisCPP2017RedisWow64Pgsql, state: Absent, cached: None
[1A0C:1824][2021-06-08T11:06:20]i101: Detected package: ErlangPackage, state: Absent, cached: None
[1A0C:1824][2021-06-08T11:06:20]i101: Detected package: QlikNPrintingRepoService, state: Absent, cached: None
[1A0C:1824][2021-06-08T11:06:20]i104: Detected package: QlikNPrintingRepoService, feature: OldRepo, state: Absent
[1A0C:1824][2021-06-08T11:06:20]i104: Detected package: QlikNPrintingRepoService, feature: Repo, state: Absent
[1A0C:1824][2021-06-08T11:06:20]i104: Detected package: QlikNPrintingRepoService, feature: Complete, state: Absent
[1A0C:1824][2021-06-08T11:06:20]i101: Detected package: QlikNPrintingMessagingService, state: Absent, cached: None
[1A0C:1824][2021-06-08T11:06:20]i104: Detected package: QlikNPrintingMessagingService, feature: Messaging, state: Absent
[1A0C:1824][2021-06-08T11:06:20]i104: Detected package: QlikNPrintingMessagingService, feature: Complete, state: Absent
[1A0C:1824][2021-06-08T11:06:20]i101: Detected package: QlikNPrintingServer, state: Absent, cached: None
[1A0C:1824][2021-06-08T11:06:20]i104: Detected package: QlikNPrintingServer, feature: Scheduler, state: Absent
[1A0C:1824][2021-06-08T11:06:20]i104: Detected package: QlikNPrintingServer, feature: Complete, state: Absent
[1A0C:1824][2021-06-08T11:06:20]i104: Detected package: QlikNPrintingServer, feature: RabbitMQCertificates, state: Absent
[1A0C:1824][2021-06-08T11:06:20]i199: Detect complete, result: 0x0
[1A0C:0AB4][2021-06-08T11:06:24]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1
[1A0C:1824][2021-06-08T11:06:24]i200: Plan begin, 9 packages, action: Install
[1A0C:1824][2021-06-08T11:06:24]w321: Skipping dependency registration on package with no dependency providers: NetFx472Redist
[1A0C:1824][2021-06-08T11:06:24]i000: Setting string variable 'NetFx472FullLog' to value 'C:\Users\PABLOM~1.EXT\AppData\Local\Temp\Qlik_NPrinting_Server_May_2021_20210608110620_000_NetFx472Redist.log'
[1A0C:1824][2021-06-08T11:06:24]w321: Skipping dependency registration on package with no dependency providers: MSVisCPP2013Redis
[1A0C:1824][2021-06-08T11:06:24]i000: Setting string variable 'WixBundleLog_MSVisCPP2013Redis' to value 'C:\Users\PABLOM~1.EXT\AppData\Local\Temp\Qlik_NPrinting_Server_May_2021_20210608110620_001_MSVisCPP2013Redis.log'
[1A0C:1824][2021-06-08T11:06:24]w321: Skipping dependency registration on package with no dependency providers: MSVisCPP2013RedisPgsql
[1A0C:1824][2021-06-08T11:06:24]i000: Setting string variable 'WixBundleLog_MSVisCPP2013RedisPgsql' to value 'C:\Users\PABLOM~1.EXT\AppData\Local\Temp\Qlik_NPrinting_Server_May_2021_20210608110620_002_MSVisCPP2013RedisPgsql.log'
[1A0C:1824][2021-06-08T11:06:24]w321: Skipping dependency registration on package with no dependency providers: MSVisCPP2013RedisWow64Pgsql
[1A0C:1824][2021-06-08T11:06:24]i000: Setting string variable 'WixBundleLog_MSVisCPP2013RedisWow64Pgsql' to value 'C:\Users\PABLOM~1.EXT\AppData\Local\Temp\Qlik_NPrinting_Server_May_2021_20210608110620_003_MSVisCPP2013RedisWow64Pgsql.log'
[1A0C:1824][2021-06-08T11:06:24]w321: Skipping dependency registration on package with no dependency providers: MSVisCPP2017RedisWow64Pgsql
[1A0C:1824][2021-06-08T11:06:24]i000: Setting string variable 'WixBundleLog_MSVisCPP2017RedisWow64Pgsql' to value 'C:\Users\PABLOM~1.EXT\AppData\Local\Temp\Qlik_NPrinting_Server_May_2021_20210608110620_004_MSVisCPP2017RedisWow64Pgsql.log'
[1A0C:1824][2021-06-08T11:06:24]w321: Skipping dependency registration on package with no dependency providers: ErlangPackage
[1A0C:1824][2021-06-08T11:06:24]i000: Setting string variable 'WixBundleLog_ErlangPackage' to value 'C:\Users\PABLOM~1.EXT\AppData\Local\Temp\Qlik_NPrinting_Server_May_2021_20210608110620_005_ErlangPackage.log'
[1A0C:1824][2021-06-08T11:06:24]i204: Plan 3 msi features for package: QlikNPrintingRepoService
[1A0C:1824][2021-06-08T11:06:24]i203: Planned feature: OldRepo, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None
[1A0C:1824][2021-06-08T11:06:24]i203: Planned feature: Repo, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None
[1A0C:1824][2021-06-08T11:06:24]i203: Planned feature: Complete, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None
[1A0C:1824][2021-06-08T11:06:24]i000: Setting string variable 'WixBundleRollbackLog_QlikNPrintingRepoService' to value 'C:\Users\PABLOM~1.EXT\AppData\Local\Temp\Qlik_NPrinting_Server_May_2021_20210608110620_006_QlikNPrintingRepoService_rollback.log'
[1A0C:1824][2021-06-08T11:06:24]i000: Setting string variable 'WixBundleLog_QlikNPrintingRepoService' to value 'C:\Users\PABLOM~1.EXT\AppData\Local\Temp\Qlik_NPrinting_Server_May_2021_20210608110620_006_QlikNPrintingRepoService.log'
[1A0C:1824][2021-06-08T11:06:24]i204: Plan 2 msi features for package: QlikNPrintingMessagingService
[1A0C:1824][2021-06-08T11:06:24]i203: Planned feature: Messaging, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None
[1A0C:1824][2021-06-08T11:06:24]i203: Planned feature: Complete, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None
[1A0C:1824][2021-06-08T11:06:24]i000: Setting string variable 'WixBundleRollbackLog_QlikNPrintingMessagingService' to value 'C:\Users\PABLOM~1.EXT\AppData\Local\Temp\Qlik_NPrinting_Server_May_2021_20210608110620_007_QlikNPrintingMessagingService_rollback.log'
[1A0C:1824][2021-06-08T11:06:24]i000: Setting string variable 'WixBundleLog_QlikNPrintingMessagingService' to value 'C:\Users\PABLOM~1.EXT\AppData\Local\Temp\Qlik_NPrinting_Server_May_2021_20210608110620_007_QlikNPrintingMessagingService.log'
[1A0C:1824][2021-06-08T11:06:24]i204: Plan 3 msi features for package: QlikNPrintingServer
[1A0C:1824][2021-06-08T11:06:24]i203: Planned feature: Scheduler, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None
[1A0C:1824][2021-06-08T11:06:24]i203: Planned feature: Complete, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None
[1A0C:1824][2021-06-08T11:06:24]i203: Planned feature: RabbitMQCertificates, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None
[1A0C:1824][2021-06-08T11:06:24]i000: Setting string variable 'WixBundleRollbackLog_QlikNPrintingServer' to value 'C:\Users\PABLOM~1.EXT\AppData\Local\Temp\Qlik_NPrinting_Server_May_2021_20210608110620_008_QlikNPrintingServer_rollback.log'
[1A0C:1824][2021-06-08T11:06:24]i000: Setting string variable 'WixBundleLog_QlikNPrintingServer' to value 'C:\Users\PABLOM~1.EXT\AppData\Local\Temp\Qlik_NPrinting_Server_May_2021_20210608110620_008_QlikNPrintingServer.log'
[1A0C:1824][2021-06-08T11:06:24]i201: Planned package: NetFx472Redist, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: No, dependency: None
[1A0C:1824][2021-06-08T11:06:24]i201: Planned package: MSVisCPP2013Redis, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: Yes, dependency: None
[1A0C:1824][2021-06-08T11:06:24]i201: Planned package: MSVisCPP2013RedisPgsql, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: Yes, dependency: None
[1A0C:1824][2021-06-08T11:06:24]i201: Planned package: MSVisCPP2013RedisWow64Pgsql, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: Yes, dependency: None
[1A0C:1824][2021-06-08T11:06:24]i201: Planned package: MSVisCPP2017RedisWow64Pgsql, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: Yes, dependency: None
[1A0C:1824][2021-06-08T11:06:24]i201: Planned package: ErlangPackage, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: No, dependency: None
[1A0C:1824][2021-06-08T11:06:24]i201: Planned package: QlikNPrintingRepoService, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[1A0C:1824][2021-06-08T11:06:24]i201: Planned package: QlikNPrintingMessagingService, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[1A0C:1824][2021-06-08T11:06:24]i201: Planned package: QlikNPrintingServer, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[1A0C:1824][2021-06-08T11:06:24]i299: Plan complete, result: 0x0
[1A0C:1824][2021-06-08T11:06:24]i300: Apply begin
[1A0C:1824][2021-06-08T11:06:24]i010: Launching elevated engine process.
[1A0C:1824][2021-06-08T11:06:24]i011: Launched elevated engine process.
[1A0C:1824][2021-06-08T11:06:24]i012: Connected to elevated engine.
[1AE4:13D4][2021-06-08T11:06:24]i358: Pausing automatic updates.
[1AE4:13D4][2021-06-08T11:06:24]i359: Paused automatic updates.
[1AE4:13D4][2021-06-08T11:06:24]i360: Creating a system restore point.
[1AE4:13D4][2021-06-08T11:06:24]i362: System restore disabled, system restore point not created.
[1AE4:13D4][2021-06-08T11:06:24]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{fbcc61d4-20e0-4cae-8294-546029731718}, options: 0x7, disable resume: No
[1AE4:13D4][2021-06-08T11:06:24]i000: Caching bundle from: 'C:\Users\PABLOM~1.EXT\AppData\Local\Temp\{C61F2C36-BB0B-4E0D-AB59-0D8D33A257A8}\.be\QlikNPrintingServer_x64.exe' to: 'C:\ProgramData\Package Cache\{fbcc61d4-20e0-4cae-8294-546029731718}\QlikNPrintingServer_x64.exe'
[1AE4:13D4][2021-06-08T11:06:24]i320: Registering bundle dependency provider: {fbcc61d4-20e0-4cae-8294-546029731718}, version: 21.14.3.0
[1AE4:13D4][2021-06-08T11:06:24]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{fbcc61d4-20e0-4cae-8294-546029731718}, resume: Active, restart initiated: No, disable resume: No
[1A0C:1168][2021-06-08T11:06:24]w343: Prompt for source of package: NetFx472Redist, payload: NetFx472Redist, path: C:\Users\pablo.martinez.ext\Desktop\redist\NDP472-KB4054530-x86-x64-AllOS-ENU.exe
[1A0C:1168][2021-06-08T11:06:24]i338: Acquiring package: NetFx472Redist, payload: NetFx472Redist, download from: http://go.microsoft.com/fwlink/?LinkId=863265
[1AE4:17E0][2021-06-08T11:13:55]e000: Error 0x80070490: Failed to find expected public key in certificate chain.
[1AE4:17E0][2021-06-08T11:13:55]e000: Error 0x80070490: Failed to verify expected payload against actual certificate chain.
[1AE4:17E0][2021-06-08T11:13:55]e000: Error 0x80070490: Failed to verify signature of payload: NetFx472Redist
[1AE4:17E0][2021-06-08T11:13:55]e310: Failed to verify payload: NetFx472Redist at path: C:\ProgramData\Package Cache\.unverified\NetFx472Redist, error: 0x80070490. Deleting file.
[1AE4:17E0][2021-06-08T11:13:55]e000: Error 0x80070490: Failed to cache payload: NetFx472Redist
[1A0C:1168][2021-06-08T11:13:55]e314: Failed to cache payload: NetFx472Redist from working path: C:\Users\PABLOM~1.EXT\AppData\Local\Temp\{C61F2C36-BB0B-4E0D-AB59-0D8D33A257A8}\NetFx472Redist, error: 0x80070490.
[1A0C:1168][2021-06-08T11:13:55]e349: Application requested retry of payload: NetFx472Redist, encountered error: 0x80070490. Retrying...
[1A0C:1168][2021-06-08T11:13:55]w343: Prompt for source of package: NetFx472Redist, payload: NetFx472Redist, path: C:\Users\pablo.martinez.ext\Desktop\redist\NDP472-KB4054530-x86-x64-AllOS-ENU.exe
[1A0C:1168][2021-06-08T11:13:58]i338: Acquiring package: NetFx472Redist, payload: NetFx472Redist, download from: http://go.microsoft.com/fwlink/?LinkId=863265
[1AE4:17E0][2021-06-08T11:22:10]e000: Error 0x80070490: Failed to find expected public key in certificate chain.
[1AE4:17E0][2021-06-08T11:22:10]e000: Error 0x80070490: Failed to verify expected payload against actual certificate chain.
[1AE4:17E0][2021-06-08T11:22:10]e000: Error 0x80070490: Failed to verify signature of payload: NetFx472Redist
[1AE4:17E0][2021-06-08T11:22:10]e310: Failed to verify payload: NetFx472Redist at path: C:\ProgramData\Package Cache\.unverified\NetFx472Redist, error: 0x80070490. Deleting file.
[1AE4:17E0][2021-06-08T11:22:10]e000: Error 0x80070490: Failed to cache payload: NetFx472Redist
[1A0C:1168][2021-06-08T11:22:10]e314: Failed to cache payload: NetFx472Redist from working path: C:\Users\PABLOM~1.EXT\AppData\Local\Temp\{C61F2C36-BB0B-4E0D-AB59-0D8D33A257A8}\NetFx472Redist, error: 0x80070490.
[1A0C:1168][2021-06-08T11:22:10]e349: Application requested retry of payload: NetFx472Redist, encountered error: 0x80070490. Retrying...
[1A0C:1168][2021-06-08T11:22:10]w343: Prompt for source of package: NetFx472Redist, payload: NetFx472Redist, path: C:\Users\pablo.martinez.ext\Desktop\redist\NDP472-KB4054530-x86-x64-AllOS-ENU.exe
[1A0C:1168][2021-06-08T11:22:13]i338: Acquiring package: NetFx472Redist, payload: NetFx472Redist, download from: http://go.microsoft.com/fwlink/?LinkId=863265
[1AE4:17E0][2021-06-08T11:29:26]e000: Error 0x80070490: Failed to find expected public key in certificate chain.
[1AE4:17E0][2021-06-08T11:29:26]e000: Error 0x80070490: Failed to verify expected payload against actual certificate chain.
[1AE4:17E0][2021-06-08T11:29:26]e000: Error 0x80070490: Failed to verify signature of payload: NetFx472Redist
[1AE4:17E0][2021-06-08T11:29:26]e310: Failed to verify payload: NetFx472Redist at path: C:\ProgramData\Package Cache\.unverified\NetFx472Redist, error: 0x80070490. Deleting file.
[1AE4:17E0][2021-06-08T11:29:26]e000: Error 0x80070490: Failed to cache payload: NetFx472Redist
[1A0C:1168][2021-06-08T11:29:26]e314: Failed to cache payload: NetFx472Redist from working path: C:\Users\PABLOM~1.EXT\AppData\Local\Temp\{C61F2C36-BB0B-4E0D-AB59-0D8D33A257A8}\NetFx472Redist, error: 0x80070490.
[1A0C:1824][2021-06-08T11:29:26]e000: Error 0x80070490: Failed while caching, aborting execution.
[1AE4:13D4][2021-06-08T11:29:26]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{fbcc61d4-20e0-4cae-8294-546029731718}, resume: None, restart: None, disable resume: No
[1AE4:13D4][2021-06-08T11:29:26]i330: Removed bundle dependency provider: {fbcc61d4-20e0-4cae-8294-546029731718}
[1AE4:13D4][2021-06-08T11:29:26]i352: Removing cached bundle: {fbcc61d4-20e0-4cae-8294-546029731718}, from path: C:\ProgramData\Package Cache\{fbcc61d4-20e0-4cae-8294-546029731718}\
[1AE4:13D4][2021-06-08T11:29:26]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{fbcc61d4-20e0-4cae-8294-546029731718}, resume: None, restart initiated: No, disable resume: No
[1A0C:1824][2021-06-08T11:29:27]i399: Apply complete, result: 0x80070490, restart: None, ba requested restart: No

 

 

I do not know how to solve it. Can anyone help me, please?

 

Thank you in advance.

Labels (2)
1 Solution

Accepted Solutions
Ruggero_Piccoli
Support
Support

Hi,

Try to manually install .NET 4.7.2 before starting the Qlik NPrinting installation process. 

Best Regards,

Ruggero



Best Regards,
Ruggero
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2 Replies
Ruggero_Piccoli
Support
Support

Hi,

Try to manually install .NET 4.7.2 before starting the Qlik NPrinting installation process. 

Best Regards,

Ruggero



Best Regards,
Ruggero
---------------------------------------------
When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads with a LIKE if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads with LIKEs if you feel additional info is useful to others.
Frank_S
Support
Support

Further to @Ruggero_Piccoli correct point, note that the NPrinting Installer by default expect internet access on the NPrinting Server. It is essential to perform windows updates 'before' attempting to upgrade NPrinting.

You may check software requirements here for the version you intend to upgrade to as well.

https://help.qlik.com/en-US/nprinting/May2021/Content/NPrinting/DeployingQVNprinting/Planning-your-d...

 

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