Qlik Community

Qlik NPrinting Discussions

Discussion Board for collaboration on Qlik NPrinting.

Announcements
IMPORTANT: PLEASE READ - Labels will be required in the NPrinting forum starting on Friday September 26, 2019: Click here for details and instructions.
Highlighted
cbn_timsmith
New Contributor

Getting a Cache Status Error when reloading metadata in Nprinting

When I go to Reload metadata for one of my connections in Nprinting, it just displays Error. I can't seem to find any more details, the App works just fine in Qliksense. Where could I find detailed logs for reloading the metadata that might help me diagnose why this is suddenly failing?
I've attached a screenshot.

1 Solution

Accepted Solutions
Support
Support

Re: Getting a Cache Status Error when reloading metadata in Nprinting

Hi Tim,

Since you have not mentioned your NPrinting version I will assume you are on the latest.

* What type of Connection? Qlik Sense/QlikView - Local or Server?

* What is the result of running a verification on the Connection details screen?

* What do you see under Admin > Task executions & you select the relevant  task?

To troubleshoot start here: https://help.qlik.com/en-US/nprinting/April2018/Content/Troubleshooting/Troubleshooting.htm

HTH - Daniel.

3 Replies
Support
Support

Re: Getting a Cache Status Error when reloading metadata in Nprinting

Hi Tim,

Since you have not mentioned your NPrinting version I will assume you are on the latest.

* What type of Connection? Qlik Sense/QlikView - Local or Server?

* What is the result of running a verification on the Connection details screen?

* What do you see under Admin > Task executions & you select the relevant  task?

To troubleshoot start here: https://help.qlik.com/en-US/nprinting/April2018/Content/Troubleshooting/Troubleshooting.htm

HTH - Daniel.

cbn_timsmith
New Contributor

Re: Getting a Cache Status Error when reloading metadata in Nprinting

Hi Daniel,

Thanks for the response.

We are on version November 2017

* It is a Qlik Sense Connection, on a Server. (by this do you mean is the NPrinting installed on the same server as Qlik Sense? They are two separate servers.)

* Pressing Run verification results in Verification successful.

* Under Admin > Task Executions I see:
Cache rebuild task for connection Invoiced Data | Generate connection cache | Failed | 100% | <time> | <time>

Support
Support

Re: Getting a Cache Status Error when reloading metadata in Nprinting

Hi Tim,

For the last point, you will need to click on the link (1) to get to the details (2)

TaskLog.png

HTH - Daniel.