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I can not send email reports in NPrinting 17.1

Hello, could anyone help me please? I am trying to send the reports by email, I have done all the configuration of sending to the recipient and at the moment of executing the task shows me a message indicating that the task has been successfully scheduled for execution

envio reporteNP.png

In my mail configuration configure as shown in the image

CONFIGURACIONNP.png

Please help me take weeks without being able to send the reports to email addresses

Thank you so much

1 Solution

Accepted Solutions
Employee
Employee

Re: I can not send email reports in NPrinting 17.1

Hi Julio,

After step 2 (Set-ExecutionPolicy Unrestricted) you need to execute the suitably edited* PowerShell script. That is, you need to make changes to the SMTP server, port, username & password etc. entries in the file to match your SMTP server settings & credentials. I would then execute the script in the Windows PowerShell ISE so I can see the results.

If it passes (you will see MESSAGE SENT in the output window) use those settings in your NPrinting e-mail settings. If it fails, check the error message and tweak the settings - you may need to consult your SMTP server Administrator and/or log files.

After testing you should follow step 3 - i.e., reset your Execution policy to what it was in step 1.

HTH - Daniel.

*I have attached a modified script for you. You need to add the correct password for nprinting@jomalucar.com (line 20) and edit the "To" e-mail address (line 24) to point to a mailbox you can check.

8 Replies
Employee
Employee

Re: I can not send email reports in NPrinting 17.1

Hi Julio,

There was bug in 17.1 that prevented e-mails going out if the SMTP server required authentication. This was fixed in 17.2 but I suggest you upgrade to the latest version and try again.

HTH - Daniel.

P.S.- See this article for a way to test your SMTP settings: PowerShell Script to test SMTP settings

Not applicable

Re: I can not send email reports in NPrinting 17.1

Hola Daniel Jenkis

Gracias por tu tiempo

De hecho, tengo la versión 17.0.2.0 instalado

Y todavía no envío de los informes

Y no sé qué procedimiento está haciendo mal

versionNPrinting.png

Not applicable

Re: I can not send email reports in NPrinting 17.1

Hi Daniel Jenkis

Thanks for your time

In fact, I have version 17.0.2.0 installed

And I still do not send the reports

And I do not know what procedure is doing wrong

Employee
Employee

Re: I can not send email reports in NPrinting 17.1

Hi Julio,

17.0.2.0 is not an official release. Do you mean 17.2.0? If so I suggest you check your SMTP settings. Here is one way: PowerShell Script to test SMTP settings

EDIT: Just saw the screenshot. You will need to upgrade to 17.2.x.

HTH - Daniel.

Not applicable

Re: I can not send email reports in NPrinting 17.1

Hello Daniel

Already do the test in windows shell I put the image of the results obtained

I do not know if it's okay

Also change the Version from NP17.0.2.0 to NP17.2.2

And still I still can not send the reports by run, I publish the configuration of the mail settings. And I do not know what else to do.

shell.png

CONFIGURACIONNPEMAIL.png

Quiosco.png

What I do see is that if I publish the report in the kiosk

Thanks for your time

Employee
Employee

Re: I can not send email reports in NPrinting 17.1

Hi Julio,

After step 2 (Set-ExecutionPolicy Unrestricted) you need to execute the suitably edited* PowerShell script. That is, you need to make changes to the SMTP server, port, username & password etc. entries in the file to match your SMTP server settings & credentials. I would then execute the script in the Windows PowerShell ISE so I can see the results.

If it passes (you will see MESSAGE SENT in the output window) use those settings in your NPrinting e-mail settings. If it fails, check the error message and tweak the settings - you may need to consult your SMTP server Administrator and/or log files.

After testing you should follow step 3 - i.e., reset your Execution policy to what it was in step 1.

HTH - Daniel.

*I have attached a modified script for you. You need to add the correct password for nprinting@jomalucar.com (line 20) and edit the "To" e-mail address (line 24) to point to a mailbox you can check.

Not applicable

Re: I can not send email reports in NPrinting 17.1

Hello Dani

Look at running the second command and showed me the following message

I do not know if it's the one you told me

consola shell2.png

What I did was paste the shell file that you published me to the path that executes it and from there configure the User Server, Password, etc ... I do not know if this is correct?

Not applicable

Re: I can not send email reports in NPrinting 17.1

ya logre solucionar el envio de reportes muchas gracias Daniel Jenkis por tu tiempoo

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