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mysail25
Contributor

Menu missing In Nprinting 17.5

I've been migration my Nprinting server to new server. After  than I backup and restored file nprinting to new server.

When I login with my account admin, I dont see any menu like Apps,Reports, Tasks etc.

I' try to using link in browser : https://localhost:4993/#/reports I have error like picture below.

Capture.JPG

Thanks for you answer

@djk

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1 Solution

Accepted Solutions
mysail25
Contributor

Re: Menu missing In Nprinting 17.5

Hi Daniel,

Thanks for your help.

For this case I must upgrade our Nprinting 17.5 to Nprinting 18. And it's worked fine

7 Replies
Employee
Employee

Re: Menu missing In Nprinting 17.5

Hi Yislam,

I believe your Qlik Partner has opened a case with us. We are waiting for the NPrinting logs in order to proceed.

HTH - Daniel.

Chanty4u
Esteemed Contributor III

Re: Menu missing In Nprinting 17.5

Did you check all services are running?

Employee
Employee

Re: Menu missing In Nprinting 17.5

Hi,

Verify that both Qlik NPrinting servers must have the same version.

Are you connecting with a user that has admin role in the original server?

In any case send the logs to the support team (also share the logs here in general is useful) and wait for teir answer.

Best Regards,

Ruggero

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When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads as HELPFUL if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads as HELPFUL if you feel additional info is useful to others.



Best Regards,
Ruggero
---------------------------------------------
When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads with a LIKE if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads with LIKEs if you feel additional info is useful to others.
mysail25
Contributor

Re: Menu missing In Nprinting 17.5

Hi, Daniel,

I've read your message from Qlik Partner. And I've been doing backup from old server and restored in new server.

And I already know the restore did not find some/any entities in the backup file.

I still waiting from respon from Qlik Partner.

mysail25
Contributor

Re: Menu missing In Nprinting 17.5

Hai Ruggero.

I used same version Nprinting in new server (17.5). And I create account local as admin role in old server and a new one.

Btw when I restored Nprinting in new server, scheduler services cannot running again, like my old case this below

(Nprinting v. Sept 2017 ) Qlik NPrinting Scheduler service not running

Employee
Employee

Re: Menu missing In Nprinting 17.5

Hi,

Check the logs as first step. If possible share them.

Before restoring the repository the service was working?

Best Regards,

Ruggero

---------------------------------------------

When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads as HELPFUL if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads as HELPFUL if you feel additional info is useful to others.



Best Regards,
Ruggero
---------------------------------------------
When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads with a LIKE if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads with LIKEs if you feel additional info is useful to others.
mysail25
Contributor

Re: Menu missing In Nprinting 17.5

Hi Daniel,

Thanks for your help.

For this case I must upgrade our Nprinting 17.5 to Nprinting 18. And it's worked fine

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