Hi,
My suggestion is to update to a more recent version. We corrected a bug in restoring procedure in February 2018:
Backup did not include some critical tables
In some environments, the restore process would end with a success message in the last row of the logs, but some tables (like users) were not backed up. In previous rows of the same restore log, there was the error message: “Error while PROCESSING TOC”.
Restore logs are stored in the folder %ProgramData%\NPrinting\Logs\nprinting_manager.log.
Note that you can restore a backup only on an installation of the same version. So you have to update November 2017 to for example June 2018. Than you create a new backup on June 2018.
Best Regards,
Ruggero
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Best Regards,
Ruggero
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When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads with a LIKE if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads with LIKEs if you feel additional info is useful to others.
