N-Printing preview error

[AlessandroSerra]

Hello,

 I am running N-Printing and I have an Administrator Role (I can add and remove users). 

I am creating a big report in Excel and I get the error:

The preview request failed with message: Item has already been added. Key in dictionary: '0' Key being added: '0'

Any Idea of where should I look for the correcting it? 

Report generation fails as well.

thanks

[Frank_S]

Hi @AlessandroSerra

You have unfortunately encountered an defect that is affecting some customers.

Please start a support case as soon as possible and to have this investigated to ensure the defect being worked on currently will also resolve the issue that you are mentioning here.

The Defect ID is OP-9765

Thank you.

[AlessandroSerra]

Hello, 

I tried a couple of times to open a support case without success. Could you please tell me where to start the support case?

[Ruggero_Piccoli]

Hi,

You can open the case from the support portal https://support.qlik.com/

See also https://community.qlik.com/t5/Support-Knowledge-Base/How-to-raise-a-Technical-case/ta-p/1710980

Best Regards,
Ruggero

[Frank_S]

Please click the chat option via the Qlik Support portal found in the following link. Depending your your browser the appearance might be slightly different. See image below. They will guide you with your options.

If this does not work for you for any reason, please contact your Qlik Account manager or reseller who can guide you on your options.

https://www.qlik.com/us/services/support

Btw,

The issue is in verification and the fix should be in an upcoming release of NPrinting. The release date has not been specified but you may check the product release notes on upcoming releases for all fix updates. The fix ID again is  OP-9765.