N Printing reports not working

[dalsaniaparas]

Hi all,

I am using Nprinting 16.3.0.0 SR3 to distribute my daily reports.

It was working fine till last week, but this week reports are not been distributed automatically.Every day i have to manually run all the schedules.

Nprinting service is running fine. Also I have a license Qlikview in the dedicated NPrinting server.

Did checked the logs but there is no such error displayed.

PFA Screen shots of Server and log file.

Thanks in advance 🙂

[dalsaniaparas]

Hi Ruggero,

The log file attached to this conversation is the complete one of today's date.

Below is today's log

Source    Date    Time    Type    Message

Service    4/10/2018    4:00:00 AM    Message    QlikView NPrinting file closed: C:\NPrinting Documents\Projects\TestReport.nsq

Service    4/10/2018    4:00:01 AM    Message    QlikView NPrinting file opened: C:\NPrinting Documents\Projects\NPrinting Reports - Draft.nsq

Service    4/10/2018    4:00:01 AM    Message    Service: event started

Service    4/10/2018    4:00:01 AM    Message    Run Schedule: SLA Scheduler

Service    4/10/2018    4:00:01 AM    Message    Run Job: SLA Job

Service    4/10/2018    4:00:01 AM    Message    Run Task: SLA

Regards,

Paras

[Ruggero_Piccoli]

No, if you change the password of the Windows user that runs the Qlik NPrinting Windows service you must change also the password in the service configuration otherwise it stops working.

This is one of the reasons why we ask to create a Windows user only to run the Qlik NPrinting Windows service. You should also evaluate if it is possible to set the user option "Password never expires". It depends on your company security policies.

Best Regards,

Ruggero

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[dalsaniaparas]

Hi Ruggero,

Did check with the IT guys, the password is not changed from quite a long time.

Do you mean if windows password is changed then we need to change the Nprinting service password?

What if both have a different password?

Regards,

Paras

[Ruggero_Piccoli]

Hi Paras,

Check the Daniel's screenshot. The Qlik NPrinting Windows service is runned by a Windows user that must have a login password. If you change that password you must change also the Qlik NPrinting settings as showed.

Maybe this document can help you Install QlikView NPrinting Release 16.x.x.x

Best Regards,

Ruggero

---------------------------------------------

When applicable please mark the appropriate replies as CORRECT https://community.qlik.com/docs/DOC-14806. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads as HELPFUL if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads as HELPFUL if you feel additional info is useful to others.

[dalsaniaparas]

Hi Ruggero,

Getting confused.

If IT guy changes the Server password (Windows login to dedicated Nprinting  server), then will they have to change the Nprinting Service password?

Can it be 2 separate password for both server and N printing Services?

Regards,

Paras

[Ruggero_Piccoli]

Hi,

Qlik NPrinting Windows service uses a Windows user and you must enter its password when you install Qlik NPrinting. If IT changes the password of that user you must to change also the Qlik NPrinting Windows service settings by inserting the new password.

I don't know if you are using the same user to login to the server. We request to use a Windows user only for Qlik NPrinting also to avoid this kind of issues.

When you run a report preview the user used it the legged in one and it could be different than the user set in the Windows service.

A Windows user has a single password.

Best Regards,

Ruggero

---------------------------------------------

When applicable please mark the appropriate replies as CORRECT https://community.qlik.com/docs/DOC-14806. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads as HELPFUL if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads as HELPFUL if you feel additional info is useful to others.

[dalsaniaparas]

Hi Ruggero,

Ok , but in my case both the password are untouched.No one has changed the password.

Still I am not able to run the report automatically.

Regards,

Paras

[Ruggero_Piccoli]

Hi,

Did you folloed the suggestions in the document Configuring and Troubleshooting NPrinting Server Service and Schedules linked by Daniel?

Best Regards,

Ruggero

---------------------------------------------

When applicable please mark the appropriate replies as CORRECT https://community.qlik.com/docs/DOC-14806. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads as HELPFUL if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads as HELPFUL if you feel additional info is useful to others.

[dalsaniaparas]

Hi ,

Yes i did.

I dint find any issue.

Regards,

Paras

[Ruggero_Piccoli]

Ok. Please open a support ticket with included the link to this conversation. We cannot do a deeper investigation via community messages.

It will be very useful to share the solution here when solved.

Best Regards,

Ruggero

---------------------------------------------

When applicable please mark the appropriate replies as CORRECT https://community.qlik.com/docs/DOC-14806. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads as HELPFUL if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads as HELPFUL if you feel additional info is useful to others.