NPrinting 17.3 Connection cache-Error Request has been purged due to connection errors

[#1]

Question branched from this earlier topic:

NPrinting 17 Connection cache-Error Request has been purged due to connection errors

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Experiencing this issue for NPrinting 17.3.0. connecting from source Qliksense.

Appreciate if you could provide the step by step re-exporting sense server certificates as might missed some of the steps.

Thank you in advance.

[gs_victa_nl]

Dear Dacanay,

Did it work with one of the previous versions of Qlik NPrinting, NPrinting 17.2.3 perhaps?

Kind regards,

Gerald

[Daniel_Jenkins]

Hi Romer,

Online help page on this topic: https://help.qlik.com/en-US/nprinting/17.3/Content/DeployingQVNprinting/Installing-sense-certificate...

Video: Install Qlik Sense certificates to enable report distribution to Qlik Sense Hub - Qlik NPrinting - Y...

HTH - Daniel.

[#4]

Dear Gerald,

This is a fresh installation of NPrinting and the qlik sense version is 3.1 SR4.

Performed the certificate installation: -> https://help.qlik.com/en-US/nprinting/17.3/Content/DeployingQVNprinting/Installing-sense-certificate... The cache status is ‘Generating’ for two days now.

Thank you in advance for your support.

[#5]

Hi Daniel,

Tried the link you've provided many times but still same error occurred.

Appreciate your inputs on this.

[laksyelugoti]

Hi Romer,

I'm encountering same exact error, wondering if you found solution to this error.

I'm my case I'm using latest NPrinting and Sense releases..

Qlik NPrinting - 17.3

Qlik Sense Server - 3.1.5

Appreciate your inputs.

Thanks,

Laks

[p_verkooijen]

Check the firewall on your QlikSense server, ports 4242, 4243, 4747 should be allowed inbound on the QlikSense server

[nathanfurby]

For future reference:  this issue was resolved for me by leasing a QlikView Desktop licence on the server.  Logging on to the server with the nprinting service account.