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Contributor III
Contributor III

NPrinting 17 Problem send mail

Hello

I have this message in scheduler.log

This is a new server 2012R2

Failed to send e-mail for bucket c8d4e235-67b5-4f65-8e03-33cdb9ce8320 to jean-christophe.xxxxxx@xxxx.fr. ERROR: Service not available, closing transmission channel. The server response was: 4.3.2 Service not available. Stack trace:    at System.Net.Mail.SmtpConnection.ConnectAndHandshakeAsyncResult.End(IAsyncResult result)↓↓   at System.Net.Mail.SmtpTransport.EndGetConnection(IAsyncResult result)↓↓   at System.Net.Mail.SmtpClient.ConnectCallback(IAsyncResult result)↓↓--- End of stack trace from previous location where exception was thrown ---↓↓   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()↓↓   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)↓↓   at Qlik.NPrinting.Repo.Service.ReportPublishingService.<SendEmailAsync>d__19.MoveNext() in c:\Jws\workspace\NP-REL-17.5.0.0-BR-01-build\server\NPrinting\src\Repo\Service\ReportPublishingService.cs:line 563. 

I put information here (name , smtp and default adress)

if you know how resolve this problem

thank you

5 Replies
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this is not a NPrinting issue - it is SMTP server issue!


If you put SMTP server information correct it may be antispam block from SMTP or some other settings.

Talk to your SMTP admins.

BTW - if you upgrade to newest NPrinting version you will have a "Test" property so tyou will be able to send a test e-mail. You will also have possibility of using SSL.

If you are unsure if your SMTP server works use one of the "Dummy" servers to test it. For example: smtp4dev - Home

Last thing - how big is your attachment - maybe it is to big to sent via email?

cheers

Lech

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When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads as HELPFUL if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads as HELPFUL if you feel additional info is useful to others.

cheers Lech, When applicable please mark the correct/appropriate replies as "solution" (you can mark up to 3 "solutions". Please LIKE threads if the provided solution is helpful to the problem.
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Contributor
Contributor

FYI.Qlik Support Solution for SMTP email issue experienced after upgrade 17.6:

This issue will be fixed in the upcoming release of NP 18.0.3 February 2018 release.

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Support
Support

Hi Lakshman,

The OP is using version 17.5 so this is not really relevant.

HTH - Daniel.

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Contributor III
Contributor III

Hello

Thank for your answers, I will next days test it

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Employee
Employee

Hi,

I searched your error: "ERROR: Service not available, closing transmission channel. The server response was: 4.3.2 Service not available." and I found the article: Send-MailMessage returns The server response was: 4.3.2 Service not available‌.

It seems that you need to insert the Qlik NPrinting Server IP address into the senders white list of your SMTP server.

Best Regards,

Ruggero

---------------------------------------------

When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads as HELPFUL if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads as HELPFUL if you feel additional info is useful to others.



Best Regards,
Ruggero
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When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads with a LIKE if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads with LIKEs if you feel additional info is useful to others.