NPrinting 18.0.3 unable to publish the reports neither to hub nor to local folders

[random_user_3869]

Hello everyone,

I'm unable to publish report on both hub or folders. (I installed both QMC, Qlik sense, NPrinting, Engine, Designer on a Virtual Machine)

I will show you the step i made in the Nprinting engine service.

In the section Role/Admin/SecurityROles I put the accessSecurity role Admin access

In admin/Role all access are clearly defined as wellAdmin/roles

The domain account is clearly defined as well: "win-43f0b0ei7d2\administrator"

In the QMC, i verified that the node that the hostname is the same and it is

The folder path is clearly defined as wellDestination/folder

The Hub Destination is clearly defined also:Hub Destination

The task is clearly defined and i only put the "administrator" who has the right (in task/users).

I erased any condition or filter in order to solve the issue. But none of this worked.

Besides, the task management console disappeared for some reasons i don't know.

task management console

Even if i try to write down in the adresse bar "https://domainname:4993/#/tasks/executions" nothing appear except an error

ANd for some reason, the nprinting scheduler Scheduler log don't refresh anymore.

THe only text i get from the log is in the attachment post

The report is clearly set as a pptx. I can edit it in the qlik designer view (put the objets, variable and so on)

And all my services are running clearlyServices

Is anyone facing this situation?

Thanks,

[Ruggero_Piccoli]

Hi,

18.0.3 is a very old version, so evaluate to upgrade before to go deeper with the issue investigation.

About publishing on Qlik Sense Hub this page lists the requirements https://help.qlik.com/en-US/nprinting/February2019/Content/NPrinting/AdministeringQVNprinting/Hub-de.... Check that the requirement "Recipients must be Windows domain users configured in both Qlik NPrinting and Qlik Sense." is met.  

Best Regards,

Ruggero

[random_user_3869]

Hello,

Thank you for the reply.

I have been doing everything requested in the step in the link but the issue remains.

I think i might not the origin of the issue but i have to show you the evidence before:

The Qlik Sense NPrinter services are logged on the following ID (qs_service):

The Qlik Hub ID isHUB ID

On the same domain, the ID roles defined as Root Admin in the QMC are the following ones:QMC

The ID within the NPrinting console are the following ones:nPrinting ID

When I go in App/Connection I get the connection page, the status is goodconnection

But When I verify the connection i get the following message:

The main error is : The Identity is a Windows domain user

So does that mean that i have to uninstall the software in order to get the log on credentials right through the 3 different setup ?

[Ruggero_Piccoli]

Hi,

The error means that the user is not a domain account that is requested.

In the first screenshot you are using the user .\QS_service. The beginning dot indicates a local machine user instead you must use a domain account so something similar to WIN-xyz\QS_service. The same user that is visible in the QMC.

Best Regards,

Ruggero