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kdmarkee
Specialist
Specialist

NPrinting 18 - ERROR: All documents failed to generate: Exceeded maximum number of retries

I just upgraded to NP April 2018 and am continuing to see inconsistent behavior with NP publish tasks. Half of the time tasks are launched per their schedule and run fine, and half of the time they fail but if continue to retry the task it eventually works.

For instance:

np publish task.PNG

The 8am run was launched by the scheduled time in the task, the 8:59am run was launched manually, and then the 9:33am run was launched manually, and finally successful.

Both times this failed it gave me:  "ERROR: All documents failed to generate: Exceeded maximum number of retries"

np publish task log.PNG

I see some older posts regarding reloading metadata and the error "Exceeded maximum number of retries", but not much that has been helpful in terms of NP publish tasks.  Any insight anyone can provide is appreciated.  Thanks.

21 Replies
er77
Partner - Creator
Partner - Creator


@rusanov_eduard wrote:

Colleagues, hello.

I had this problem, due to the fact that the startup file Nprinting, renamed with the extension .oldfile, and the current began to weigh 0 mb


Please can you explain where the startup file you renamed is located on the server?

thanks

marpiotrowicz
Contributor III
Contributor III

Could You say something more about this?