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Creator II
Creator II

NPrinting Connection Issue

My environment

Qlikview Server 12.20

NPrinting v18.39.6.0

I have an issue where the NPrinting Scheduler service is stopping every 6 mins or so and the connection is timing out, means if I am trying to create a connection to the APP in qlikview it times out. None of the existing connections are working.

Quick background , we have applied some security changes like fire wall and other stuff and thats when we started seeing this issue. I have tried every thing. Opened ports 4993 and 4994. Logs are not telling much . Any ideas what could be missing or went wrong

NPrintig URL is https://Server:4993

 

4 Replies
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Employee
Employee

Re: NPrinting Connection Issue

Hi,

Are the Qlik NPrinting Engines online?

What do you see if you run a Verify Connection?

Did you checked the log files? Could you share them?

Best Regards,

Ruggero



Best Regards,
Ruggero
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Creator II
Creator II

Re: NPrinting Connection Issue

Yes ENgine is online and Verify Connection keeps spinning.  Which log files you are looking for ? Scheduler?

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Employee
Employee

Re: NPrinting Connection Issue

Hi,

Yes Scheduler and Engine log files https://help.qlik.com/en-US/nprinting/February2019/Content/NPrinting/AdministeringQVNprinting/Loggin...



Best Regards,
Ruggero
---------------------------------------------
When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads with a LIKE if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads with LIKEs if you feel additional info is useful to others.
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Support
Support

Re: NPrinting Connection Issue

If you have unsupported items in your QVWs, logging and connection verification will not expose this.

Please check the following and adapt your QVWs according to the recommendations in the article.

Nprinting: Unsupported QlikView Document items, System Configurations and other limitations

How to Resolve the NPrinting 17, 18, 19 and Higher Version Hangs, Purged Connection and Verification...

 

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