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fraxodqv
New Contributor

NPrinting Designer crashes when trying to generate reports

Hello everybody,

I have an issue with NPrinting Designer version 16 when trying to create reports.

The greatest problem is when I try to generate Excel reports: most of the times, once I click on "new", NPrinting crashes and I must kill it with task manager (first attachment where you can see that the report editors can't be opened and the program is stuck). Sometimes the report editor is opened but doesn't allow me to drag and drop the objects on the spreadsheet. Some other times it crashes if I click on "toolbar" to display excel toolbar.

The situation is slightly better if I try to generate a word report, but still something is wrong because the visualization is out of place and that makes the work almost impossible to do (second attachment).

What I have tried is to unistall and reinstall NPrinting Designer several times, at first version 16 SR3, then version 16 SR5 (no installation issue, everything smooth). I tried with both Microsoft Office 2010 and 2013 but still no result (both licensed, smoothly working). My PC has Windows 10 installed and is 64 bit (on this regard I ask you why on default Nprinting is installed as a 32 bit program?).

Any help would be much appreciated since I've run out of ideas.

Thank you very much.

1 Solution

Accepted Solutions
Employee
Employee

Re: NPrinting Designer crashes when trying to generate reports

Hi Francesco,

NPrinting 16.x is not supported when run on Windows 10. It may work but it has not been tested on that version. If you open a case with Qlik Support you will be asked to reproduce the issue on a supported OS version before an engineer will investigate. Check:

NPrinting 16.x and NPrinting 17.x Designer are 32 bit Windows applications.

HTH - Daniel.

10 Replies
davidmpenny
New Contributor II

Re: NPrinting Designer crashes when trying to generate reports

Hi Francesco

Have you been able to resolve this? I have a client experiencing the same issues: Excel crashes, and Word and Powerpoint open, but with distorted displays. The environment sounds the same as yours, but the PC is a Surface Pro 4. What hardware are you using?

Thanks

David

fraxodqv
New Contributor

Re: NPrinting Designer crashes when trying to generate reports

I am not 100% sure but it looks like NPrinting does not support Windows 10. If anyone can confirm this would be much appreciated, thanks.

davidmpenny
New Contributor II

Re: NPrinting Designer crashes when trying to generate reports

NPrinting definitely works with Windows 10; I'm using it! The only difference with my client is that Windows 10 is running on a Surface Pro.

Employee
Employee

Re: NPrinting Designer crashes when trying to generate reports

Hi Francesco,

NPrinting 16.x is not supported when run on Windows 10. It may work but it has not been tested on that version. If you open a case with Qlik Support you will be asked to reproduce the issue on a supported OS version before an engineer will investigate. Check:

NPrinting 16.x and NPrinting 17.x Designer are 32 bit Windows applications.

HTH - Daniel.

davidmpenny
New Contributor II

Re: NPrinting Designer crashes when trying to generate reports

Hi Daniel

It may not be supported, but it does work. However, the issue with the Surface Pro goes away when the laptop is docked. I suspect the problem is related to display/port drivers.

Thanks

fraxodqv
New Contributor

Re: NPrinting Designer crashes when trying to generate reports

Thank you very much Daniel!

Not applicable

Re: NPrinting Designer crashes when trying to generate reports

Hello everybody,

I have same issue: Excel crashes, and Word and Powerpoint open, but with distorted displays. (Windows 10 and Office2013).


Have you find any solutions?



I have tried on other PC (Windows7 and Office2010) and this is ok!


Thanks

fraxodqv
New Contributor

Re: NPrinting Designer crashes when trying to generate reports

Hi Emanuele,

I think Daniel gave the right answer, you can find it in the thread.

Regards

Not applicable

Re: NPrinting Designer crashes when trying to generate reports

Hi Francesco,

I have a 17.2 version and so this is a wrong guide...

Installation Guide 17.1.PNG

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