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meetmrudul
Creator II
Creator II

NPrinting Emails not sent, task completed

Hello All, We have configured NPrinting Server and its working fine. Only for one task the status shows completed, but no email is sent to recipient. When we checked the log files, we can see that its showing, "receiving allocation from unknown engine" or "destination is not configured properly". But when we checked the configurations for engine and destination, those are same for other tasks which are working fine. Can anyone please let me know, what can be the issue. Regards, MK

8 Replies
Ruggero_Piccoli
Support
Support

Hi,

You posted to few details to help. Please start by specifying what version you are using, post the screenshots of the configuration and the complet log files. Thanks, details will help us to better understand the issue and suggest a solution.

If you send the test email from the SMTP server configuration will it be received?

Did you met all the best practices listed in the page https://help.qlik.com/en-US/nprinting/November2018/Content/NPrinting/AdministeringQVNprinting/Set-up...?

Best Regards,

Ruggero



Best Regards,
Ruggero
---------------------------------------------
When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads with a LIKE if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads with LIKEs if you feel additional info is useful to others.
meetmrudul
Creator II
Creator II
Author

We are using April 2018 version.

The test email from the Emails settings are working fine.

even other tasks are getting triggered and and are working fine.

Its a client env, so will not be able to provide you snapshot for same.

Please let me know what other values you will need.

Ruggero_Piccoli
Support
Support

Hi,

A task is sending emails correctly and another isn't. Did you activated the email as destination in the second task?

Task Enable email sending.png

 

Best Regards,

Ruggero



Best Regards,
Ruggero
---------------------------------------------
When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads with a LIKE if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads with LIKEs if you feel additional info is useful to others.
marpiotrowicz
Contributor III
Contributor III

I had same problem when users dont have any roles. After adding newstand role everything works fine.

meetmrudul
Creator II
Creator II
Author

Yes.

But still its not working.

meetmrudul
Creator II
Creator II
Author

Ì have added the same, tried restarting the services after that.
Even in Log file, not able to see any kind of error....
Ruggero_Piccoli
Support
Support

Hi,

If in the log file you can see that Qlik NPrinting send the emails to the smtp server and they are not delivered it means that you have an issue on the smtp server. For example it stops to send email if you try to send too much emails in a limited amount of time. Check the whole best practices list I send you in my first message.

Best Regards,

Ruggero



Best Regards,
Ruggero
---------------------------------------------
When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads with a LIKE if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads with LIKEs if you feel additional info is useful to others.
meetmrudul
Creator II
Creator II
Author

We have around 10-20 tasks running on daily basis.
All of them are working fine.
only for one task its giving error.