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jesus_gomez
New Contributor II

NPrinting Error Method "GetLayout" timed out when reloading Metadata

Hello everyone,

we are working with Nprinting since April with 17.3.0.0 version. Today we have reload metadata and the process ends with error "Method "GetLayout" timed out"


any ideas?

Thank you very much in advance2017-06-15_13-27-53.png



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1 Solution

Accepted Solutions
Employee
Employee

Re: NPrinting Error Method "GetLayout" timed out when reloading Metadata

There have been some performance issues resolved in the metadata reload step since 17.3.0. You might want to try with a later release.

6 Replies

Re: NPrinting Error Method "GetLayout" timed out when reloading Metadata

What s the size of your app ?

jesus_gomez
New Contributor II

Re: NPrinting Error Method "GetLayout" timed out when reloading Metadata

244.58 MB

Re: NPrinting Error Method "GetLayout" timed out when reloading Metadata

I believe you have successfuly reloaded metadata for this qvw in the past?

try rebooting nprinting box

cheers Lech, When applicable please mark the correct/appropriate replies as "solution" (you can mark up to 3 "solutions". Please LIKE threads if the provided solution is helpful to the problem.
jesus_gomez
New Contributor II

Re: NPrinting Error Method "GetLayout" timed out when reloading Metadata

Hi Lech,

yes , two days ago we did the last reloading.

We have rebooted Nprinting several times with no good results

Employee
Employee

Re: NPrinting Error Method "GetLayout" timed out when reloading Metadata

There have been some performance issues resolved in the metadata reload step since 17.3.0. You might want to try with a later release.

jesus_gomez
New Contributor II

Re: NPrinting Error Method "GetLayout" timed out when reloading Metadata

After contacting with support, they suggested to upgrade to 17.3.1.

We have made it right now and the problem has disappeared, it seems everything is working fine.

Thank you very much