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mphekin12
Valued Contributor

NPrinting Error

Has anyone ever received the following error message when trying to preview a report in NPrinting:

Capture.PNG

If so, what did you do to fix the issue?

We are using NPrinting 17.3, the .qvw file that is linked to this app is 82k and we have one filter on the current year.  I wouldn't think we should be getting a time out error.

Any information would be greatly appreciated!

13 Replies
vvvvvvizard
Contributor III

Re: NPrinting Error

Good day , yes , if the preview runs for  longer than 10 minutes , you arnt allowed to  view the preview and you will have to run the full report and view it instead .

mphekin12
Valued Contributor

Re: NPrinting Error

Thanks for the reply, but my question is why would this report take so long to run?  I'm only trying to show three very simple charts for the current year.

Employee
Employee

Re: NPrinting Error

Can you post the template?

The preview can be very long in case of, for example, many nested levels.

Do you have this error only with a specific template? Could you test another template?

Best Regards,

Ruggero

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Best Regards,
Ruggero
---------------------------------------------
When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads with a LIKE if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads with LIKEs if you feel additional info is useful to others.
mphekin12
Valued Contributor

Re: NPrinting Error

Will this work Ruggero?

Capture.PNG

It's pretty straight forward.  It's a very simplistic report that I was using as a proof of concept.  It really shouldn't time out like it has been.

Employee
Employee

Re: NPrinting Error

This is very simple and it should be produced fast.

Did you tried to preview another template? Just to understand if the problem is in the template or in the installation.

Is the Engine/s online?

Did you checked the logs to see if there are some errors?



Best Regards,
Ruggero
---------------------------------------------
When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads with a LIKE if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads with LIKEs if you feel additional info is useful to others.
mphekin12
Valued Contributor

Re: NPrinting Error

I just checked another Excel based report that uses the same App.  Again it is pretty simple and it took 4 minutes but the preview actually opened.  I'm not sure how to tell if the engine is online but I'm assuming it is since I was able to preview the Excel report.  I'm also not sure how to go about checking the logs.

Chanty4u
Esteemed Contributor III

Re: NPrinting Error

Hi ,

Its not problem with the engine  .  Engine location  you can see when you login with the Admin only

--- Admin -tab--- engine settings---- there you can see engine is online or offline

if it is in offline reports will not work.

and the error is more than 10 min ----- it because of the data /charts or more in the template by size wise..

same report dont do preview   schedule the task it will work ;

correct me if i am wrong

Ruggero Piccoli

mphekin12
Valued Contributor

Re: NPrinting Error

Chanty,

Thanks for your reply.  If I schedule the task and have it emailed, it does work, although it still takes some time for the task to complete.  This seems like a pretty bad work around though.  Why have a Preview button in the interface if it doesn't work?

Any other ideas on how to solve this issue?

Chanty4u
Esteemed Contributor III

Re: NPrinting Error

even we got the same ,...  if it excel template   you can remove the  blank rows till down

if it is PPT  we are scheduled the task it worked for both  Excel and PPT

which version you are using?

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