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darrell_tobin
Contributor

NPrinting 'Interface not supported' error edit template

Some of my NPrinting reports no longer open.

I select the 'Edit template' button and the designer starts to load then a window pops up with message:

'Interface not supported'.

The designer app opens but you cannot see the objects in the left object section (it is totally blank).

We have tried this on mutiple machines and the nprinting server and all are showing the same error on the report in question.

If I open other report though these work correctly. 

2 Replies
Employee
Employee

Re: NPrinting 'Interface not supported' error edit template

Hi Darrell,

My suggestion is to try to reinstall Qlik NPrinting Designer. If this doesn't work, please open a support ticket because the issue is strange and needs a deeper investigation possible only via remote session.

Best Regards,

Ruggero

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Best Regards,
Ruggero
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When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads with a LIKE if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads with LIKEs if you feel additional info is useful to others.
alandry88
New Contributor II

Re: NPrinting 'Interface not supported' error edit template

The problem for me was that the previous version of Excel was uninstalled incorrectly on the machine. To fix it, I used the following instructions from Microsoft:

  1. Open the regedit editor.
  2. Open HKEY_CLASSES_ROOT >> TypeLib >> {00020813-0000-0000-C000-000000000046}  

    (The Excel PIA key is {00020813-0000-0000-C000-000000000046})

  3. Delete the last version folder (Excel 2013 is 1.8, Excel 2016 is 1.9)
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