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hammermill21
Creator III
Creator III

NPrinting Not Letting me Save a New User

Hello,

 

I am trying to add a new user to NPrinting and after I put in all the information it does not let me "create" it. I've added user before I'm not sure what is happening. Any ideas?

Labels (1)
3 Replies
Eva_B
Support
Support

Hello,

What version of Qlik NPrinting are you using?

Can you attach a screenshot that shows the error message?

Did you ensure the mandatory fields were filled out such as Email / Name / Time Zone and Locale?

Regards,

Eva

 

hammermill21
Creator III
Creator III
Author

Hi Eva,

I am using June 2018 Version: 18.19.6.0.

That's just it, I don't get an error it just has the create button greyed out, I have attached a screenshot. 

 

Thank you!

 

Eva_B
Support
Support

Hello,

Thank you for the screenshot.

I believe I see the issue is with the Domain Account information.

Please be sure to set it in the following format: domain\username

Please let me know if this help solved the issue, if so please mark this as a "Solution."

Regards,

Eva