NPrinting Task Successful Mail not Received

[baarathi]

I have scheduled a task to deliver reports through mail. As mentioned in screenshot below. Task is successful. But the mail is not getting delivered. I have tried sending test mail in the settings. The mail gets delivered. Any suggestion on why mail is not delivered?

[pradosh_thakur]

Publish task has an email tab in which you can set who can receive the mail.again check in the tab if you have clicked the mail option or not.

for reference
https://help.qlik.com/en-US/nprinting/November2018/Content/NPrinting/DistributionSchedulesAutomation...

[baarathi]

@pradosh_thakur I have followed all the steps as mentioned in the above url.

[pradosh_thakur]

have you check the email option in the reports tab ?

[baarathi]

@pradosh_thakur Yes I have.

[baarathi]

@pradosh_thakur The problem is mail itself not delivered and also in the execution log, Elapsed Time is 00:00:00

[pradosh_thakur]

is the email destination option checked ? If it is checked then i see no issue other than SMTP settings that can create this issue. Make sure you have the email destination checked for the users.

[baarathi]

@pradosh_thakur Yes the email destination is checked for all users in User Tab.

[baarathi]

@pradosh_thakur I have checked smtp settings by sending a test mail, test mail is getting delivered. What could possibly be the issue other than these?

[pradosh_thakur]

Not sure. I have asked you do what ever i can think of. May be @Lech_Miszkiewicz can help.