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Employee
Employee

Re: NPrinting connections stuck on generating

Hi,

We cannot deeper investigate via community messages. Please open a support ticket. Attach the whole logs and the versions of the software you are using. If possible attach a copy of the original app or document also with scrambled or reduced data. We need everything that will be useful to reproduce the issue. Thanks.

Best Regards,

Ruggero

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When applicable please mark the appropriate replies as CORRECT https://community.qlik.com/docs/DOC-14806. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads as HELPFUL if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads as HELPFUL if you feel additional info is useful to others.



Best Regards,
Ruggero
---------------------------------------------
When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads with a LIKE if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads with LIKEs if you feel additional info is useful to others.
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Contributor II
Contributor II

Re: NPrinting connections stuck on generating

Hi Ruggero,

Issue:- 

I am trying to generate in NPrinting QlikView connection it is running for long time. Version Sep 2018. 

I am facing the connection generation issues in Sep 2018 version also . Can you please guide me  any other options.

 

Regards,

Singam

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Contributor II
Contributor II

Re: NPrinting connections stuck on generating

Hi Ruggero,

Issue:- 

I am trying to generate in NPrinting QlikView connection it is running for long time. Version Sep 2018. 

I am facing the connection generation issues in Sep 2018 version also . Can you please guide me  any other options.

 

Regards,

Singam
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Support
Support

Re: NPrinting connections stuck on generating

Check the following article which may contain the solution you are looking for.

https://support-cdn.qlik.com/articles/000028729

We are just 'like' you & like to be liked when we provide a helpful answer and or when you press the 'Solution Accepted' button if an answer provided resolves your question or issue... Cheers!
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Creator III
Creator III

Re: NPrinting connections stuck on generating

Hi @Ruggero_Piccoli ,

I was also facing the same issue, Yesterday I upgraded to N Printing February 2019, still the same error.

February 27, 2019 12:02:36 PM Error Cache generation failed: Exceeded maximum number of retries. Check logs for details.

Here the client is planning for up gradation, the connection was getting generated previously, suddenly from last two days, it's a fluctuation, now completely in error. If this continues, they will drop the plan of Upgradation & will continue with v16.

Please kindly suggest if anything.

Regards,

Renuka S

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Contributor II
Contributor II

Re: NPrinting connections stuck on generating

Hi Ranuka,

According to my analysis this will happen.

1. Due to the environment which is not configured as per the Qlik suggested It means Ram and Cores .

2. Connection get stuck for this we need to restart the service after restarting the service also still the task status in generating status then we need to re boot the server.

Thanks and Regards,

Singam

 

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Employee
Employee

Re: NPrinting connections stuck on generating

Could this help?

Upgrade to November 2018 or newer

If you are upgrading to April 2019 from September 2018 SR2 included or older version you must:

  • Open port 4997 outbound on Qlik NPrinting Server and inbound on all Qlik NPrinting Engines
  • Reinstall all your Qlik NPrinting Engines and providing a password for certificate exchange
  • Open the Engine manager in the Web Console
  • Open the detail page for each Engine and send the certificate after inserting the same password you used during the engines reinstallation

Qlik NPrinting Engines stay offline until the certificate exchange is performed. Older Engine versions cannot connect to a Qlik NPrinting April 2019 Server

 

Best Regards,

Ruggero



Best Regards,
Ruggero
---------------------------------------------
When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads with a LIKE if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads with LIKEs if you feel additional info is useful to others.
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Creator III
Creator III

Re: NPrinting connections stuck on generating

Thank You, This helped me.