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Luminary
Luminary

NPrinting engine failed to open document error in the task execution log

We are facing in one of our clients an intermittent error when running a report generation task in Nprinting agains Qlikview using  QVP connection.

Below is an screenshot of the error message.

Erro NPriting Egine failed to open document.png

Does anyone have the same issue ? Did you solve it ?

By the way, the task log messages always have reference to the ids of the NPrinting elements like user and report. Why not showing the name of the user or the name of the report and become more easy to troubleshoot this kind of error?

Thanks,

Pablo Labbe

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4 Replies
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Hi,

do you have section access on this document?

cheers Lech, When applicable please mark the correct/appropriate replies as "solution" (you can mark up to 3 "solutions". Please LIKE threads if the provided solution is helpful to the problem.
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Employee
Employee

Hi,

What version of Qlik NPrinting are you using?

Did you checked the log files?

Is the run verification in the connection completely green?

Are you able to open the same document by running QlikView Desktop with the same user of the Qlik NPrinting Windows services?

Is the user that runs the Qlik NPrinting Windows services authorized to open that document?

Best Regards,

Ruggero 



Best Regards,
Ruggero
---------------------------------------------
When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads with a LIKE if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads with LIKEs if you feel additional info is useful to others.
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Luminary
Luminary

Hi Lech, no section access.

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Support
Support

Is the account that is used to run the NPrinting services able to open the QVW?
If QVP connection, do File>Open in Server and try to open the QVW while logged on as the NP service account.
If local or network connection, do File>Open and try to open the QVW while logged on as the NP service account.

Also, make sure you do not have any unsupported items blocking the normal opening of the QVW.
See https://support.qlik.com/articles/000026081 regarding this important area to check.
We are just 'like' you & like to be liked when we provide a helpful answer and or when you press the 'Solution Accepted' button if an answer provided resolves your question or issue... Cheers!