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tiklam_dynasys
Contributor

NPrinting prompts error when edit template

Hi all,

I have met an issue of prompting error when press the "Edit Template" button in Nprinting.

NPrinitng designer is still able to access however,no connection exist in the drop down table in red circle.

It works before but fail suddenly.

Can anyone help?

Capture.PNG

NPrinting Error 2.jpg

Best Regards,

Louis

14 Replies
Lech_Miszkiewicz
Honored Contributor III

Re: NPrinting prompts error when edit template

Hi Louis.

It looks like you are missing MS WORD. Is MS Word installed on this computer? It needs to be! Also it needs to be default Word document editor. It cannot be online version of Office365 (needs to be locally installed varsion)

regards

Lech

cheers Lech
When applicable please mark the correct/appropriate replies as "solution" (you can mark up to 3 "solutions". This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution.
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tiklam_dynasys
Contributor

Re: NPrinting prompts error when edit template

Hi Lech,

Thanks for reply.

The computer is fulfilled below requirement:

  • RAM: a minimum of 1 GB. If you need to create Microsoft Office based templates, requirements will be Microsoft Office ones.
  • CPU: no specific needs for Qlik NPrinting Designer. If you need to create Microsoft Office based templates, requirements will be Microsoft Office ones.
  • Disk space: a minimum of 200 MB for installation.
  • Operating System: Microsoft Windows 7, 8, 8.1, or 10. Both 32-bit and 64-bit architectures are supported. Microsoft Windows Server 2008 R2, Microsoft Windows Server 2012, or Microsoft Windows Server 2012 R2 are supported but, as best practice, we suggest to install Qlik NPrinting Designer only on client computers and avoid to use servers to develop report templates.
  • Web browser: Internet Explorer 10 or higher, Firefox, Chrome or Microsoft Edge. Safari is not supported.
  • Microsoft Office: Excel, PowerPoint, and Word 2007, 2010, 2013 or 2016. Both 32-bit and 64-bit architectures are supported. Microsoft Office is required on developer's computers only if they need to create and manage Excel, PowerPoint or Word report templates. Microsoft Office must be installed locally on the same computer as Qlik NPrintingDesigner. You do not need Microsoft Office to manage HTML and PixelPerfect report templates.
  • Microsoft .NET Framework Full 4.5.0 or higher.

Best Regards,

Louis

Lech_Miszkiewicz
Honored Contributor III

Re: NPrinting prompts error when edit template

I assume there was no update you were not aware of (for example update of MS Office package). This can change default settings.

On the other hand you should be able to test it:

  • go on this computer to the folder: c:\Users\christopher.yeung\AppData\Local\Temp\
  • find the hashed file dbd0c4411df.................etc..... .docx and try to open it

  1. are you able to open it without issues?/without any prompts?

let me know how it goes.

btw. Are you able to create and edit new Word template? or new Excel or PowerPoint templates?

regards

Lech

cheers Lech
When applicable please mark the correct/appropriate replies as "solution" (you can mark up to 3 "solutions". This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution.
Please LIKE threads if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem.
tiklam_dynasys
Contributor

Re: NPrinting prompts error when edit template

Hi Lech,

It can be opened.

Best Regards,

Louiscap2.jpg

Lech_Miszkiewicz
Honored Contributor III

Re: NPrinting prompts error when edit template

Hi,

one thing checked!

how about my second question?

Are you able to create and edit new Word template? or new Excel or PowerPoint templates?

cheers

Lech

cheers Lech
When applicable please mark the correct/appropriate replies as "solution" (you can mark up to 3 "solutions". This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution.
Please LIKE threads if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem.
tiklam_dynasys
Contributor

Re: NPrinting prompts error when edit template

Hi,

It cannot edit or create new Word template in NPrinting.

I will try excel and ppt later.

Best Regards,

Louis

ashwanin
Valued Contributor

Re: NPrinting prompts error when edit template

If you have MS-Office installed on your system then this problem should not arise.

Check the connection of QVW , is it working?

Lech_Miszkiewicz
Honored Contributor III

Re: NPrinting prompts error when edit template

Any updates on this?

cheers Lech
When applicable please mark the correct/appropriate replies as "solution" (you can mark up to 3 "solutions". This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution.
Please LIKE threads if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem.
tiklam_dynasys
Contributor

Re: NPrinting prompts error when edit template

Excel and ppt is also fail to create

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