NPrinting schedule is not executing properly

[kunalpatil119]

Dear Team,

NPrinting schedule is not executing properly Version : 16.9.0.0(SR9) ,

if log file is observed,it is just executed till below points
and no logs have been written after that

Message Service: event started
Service <Date> <Timing> Message Run Schedule: Scheduler Name
Service <Date> <timing> Message Run Job: Job Name
Service <Date> <timing> Message Run Task: Task Name

Your immediate response would be appreciated.

[Ruggero_Piccoli · Accepted solution]

Hi,

Please avoid duplicate message on the community. Thanks.

This is a community of volunteers that share their knowledge freely without any warranted service level agreement. So, if you need a response in a warranted range of time, please open a support ticket. As customer you have access to the support and, based on the agreement you signed, you have a SLA level.

In both cases, community question or support ticket, we need more details to understand what is happening. Please share more details as the full log files, screenshots with the error, the steps you did to let us to reproduce, etc.

Best Regards,

Ruggero