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kdmarkee
Contributor III

NPrinting server connection type

How would one go about testing item 6 from the NPrinting help guide:  If you are using a server connection, be sure that the server is reachable from the engine machine.  Thanks.

http://help.qlik.com/en-US/nprinting/17.1/Content/Troubleshooting/Troubleshooting.htm

Tags (1)
3 Replies
ogster1974
Honored Contributor II

Re: NPrinting server connection type

For start off can you ping the server you are trying to reach from the engine server.

Next check the ports required are open.

Next can you login to both servers using the same account

Somes ideas to help you get started.

kdmarkee
Contributor III

Re: NPrinting server connection type

Yes, to items involving ping and logging into each server, but for QlikView and NPrinting, I didn't think there was any extra port work needed.  I thought I had read that inbound and outbound port rules were necessary for QlikSense, but I haven't read anything regarding ports and QlikView.

Employee
Employee

Re: NPrinting server connection type

Hi Kris,

First of all upgrade to the latest version (currently NPrinting 17.3.1). I see you have referenced the 17.1 online help. There have been a LOT of improvements since the earlier versions including in how Connections work.

This is how I would troubleshoot this issue:

(a). Make a note of the service account used to run the NPrinting Engine service

(b). Make sure there is no version mismatch between QlikView Desktop & Server. In other words, ensure that you are using the same version (including SR) of QlikView Desktop on your engine machine as the QlikView Server version. Of course the version used must be supported: https://help.qlik.com/en-US/nprinting/17.3/Content/DeployingQVNprinting/System-requirements_engine.h...

(c). In the QlikView QMC:

i. Make sure that the mounted folder (if used) is Browsable

ii. Make sure Authorization is NTFS. DMS is not supported for NPrinting server connections at this time

EDIT: Since February 2018 DMS is supported: https://help.qlik.com/en-US/nprinting/June2018/Content/DeployingQVNprinting/DMS-for-NP.htm

(d). Do the following:

On the machine running the NPrinting Engine, browse to the QlikView folder

Shift+RMB on Qv.exe

Select Run as different user

Enter the service account credentials noted in (a) and make sure QlikView Desktop does not open as Personal Edition

Click File > Open in Server & open your QlikView document

Note the path & filename in the QlikView Desktop header and use that in the NPrinting Connection settings

Here is the relevant online help page: https://help.qlik.com/en-US/nprinting/17.3/Content/GettingStarted/HowCreateConnections/Create-Connec...

HTH - Daniel.

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