NPrinting stuck on email variables resolution

[stevejoyce]

NPrinting Feb 2021 / QSense Feb 2021 sr1

I have a scheduled publish task that now for second day stays stuck on "Starting email variables resolution" (for >11hours).  It appears once another publish task gets triggered, it resolves whatever issue was going on with the original task and it completes quickly after.  

Any idea what would cause this or correct log file to review?  Below screenshot you can see duration between 1st and 2nd items is 11hours.

It doesn't happen every time.

The email configuration has:

To: "User_Email_Adress"

Subject: uses ap variables with %%Variable_User_....varname%%

Body: uses html

I'm guessing it's evaluating the variable used in the subject?  Its just a max(date) formula in the app.

Any help on what could cause this or relevant logs this would show in.  Thank you.

[Emmanuelle__Bustos]

Thats great! Dou you have a ETA for this SR3?

[Ruggero_Piccoli]

Hi,

No, I'm sorry but I don't have an ETA for May 2021 SR3. Please also consider this information very likely but not certain at 100%. It will be sure only after the official release. 

Best Regards,

Ruggero

[Emmanuelle__Bustos]

Ok, ill keep following up with our support case.

Thank you for the info.

Regards 🙂

[Emmanuelle__Bustos]

Unfortunately Qlik Support told me this SR3 will be released until the end  of the month. 😣

[Arlind]

Hello,

Did the issue get resolved with the upgrade to May SR3?
Also I assume the upgrade to May SR3 is for NPrinting, can anyone confirm this? Just want to be certain.

Best regards

[Frank_S]

The Release Notes are now available online. 
https://community.qlik.com/t5/Release-Notes/tkb-p/ReleaseNotes

In the case of this issue, check the release notes for May 2021 SR 3. 

https://community.qlik.com/t5/Release-Notes/Qlik-NPrinting-May-2021-SR3/ta-p/1872634#toc-hId--164636...

The fix for the reported issue in this community thread is identified therein.

Kind regards...