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qlikmpate0
Contributor II

Not receiving emails from Nprinitng

I have created a nprinting document and when I run the job, I do not receive any emails. I have checked the email settings under options and they all seem correct. I have also send a test email and I get a test email.

Has anyone else experienced this issue?

can you tell me what the solution is as if I change to other recipient they receive the email although my settings and theirs is completely the same.

Tags (1)
1 Solution

Accepted Solutions

Re: Not receiving emails from Nprinitng

Is the message in your Junk folder?

Is the email address correct in the log file?

7 Replies
pokassov
Valued Contributor

Re: Not receiving emails from Nprinitng

Hi!

Did you look at log files?

qlikmpate0
Contributor II

Re: Not receiving emails from Nprinitng

Log file says 'Message sent successfully'.

Re: Not receiving emails from Nprinitng

Is the message in your Junk folder?

Is the email address correct in the log file?

qlikmpate0
Contributor II

Re: Not receiving emails from Nprinitng

Hi Colin,

I have checked junk, and clutter folders and all items just in case , hence sent a test email and which I received successfully using the test email service,  The email address is correct. I have tested using other peoples account and they receive the email but I don't.

pokassov
Valued Contributor

Re: Not receiving emails from Nprinitng

By the way, in my log I see the next message (with out successfully)

Service16.09.201513:17:47MessageMessage Sent!
qlikmpate0
Contributor II

Re: Not receiving emails from Nprinitng

Ok I had a dyslexic moment although it looks correct two of mt characters were incorrect. Thanks you for your help.

qlikmpate0
Contributor II

Re: Not receiving emails from Nprinitng

no log doesn't say anything like that:-

MessageCreating Message
Application16/09/201509:10:48MessageFrom: NPrinting@ftltenrpint1.orchard.com
Application16/09/201509:10:48MessageRecipient: the.person@comnany.com
Application16/09/201509:10:49MessageSubject: Reporting – Current Month Sales Orders
Application16/09/201509:10:49MessageReport Attached: \\ftltenprint1\NPrinting\Template\Output\Reporting - Current Month Sales Orders_09.xlsx
Application16/09/201509:10:49MessageBuilding Message...
Application16/09/201509:10:49MessageMessage Built
Application16/09/201509:10:49MessageConnecting to mailout.server.com
Application16/09/201509:10:49MessageConnected to mailout.server.com
Application16/09/201509:10:50MessageSending Message...
Application16/09/201509:10:50MessageMessage Sent!
Application16/09/201509:10:50MessageCopying file: \\tenprint1\NPrinting\Template\Output\Reporting - Current Month Sales Orders.xlsx