I already tried this, I logged in NP engine Server, open a new QVW and edit the properties, later I restart the NP engine services, later I reload metadata and edit template and I ran the task, but my charts/pivot table shows the blurred numbers when I zoom in on the page
I checked now when I did logoff in the server and opened again, the properties were unchecked. It's normal? Maybe this is the problem?
Please add images showing your work so we can better understand exactly what this statement means. Also, as mentioned in my original response, you MUST be logged in to the NP server/engine computer AS the NPrinting Service user account when making the user preference changes on the 'Export' tab in the QV desktop that is installed on the NP Server/Engine computer. You should NOT be logged in with your own login user account when you make the changes.
I suggest that if you feel there is a persistent problem with image quality and you are using the most recent versions of NPrinting ie: Feb. 2019 SR 1 or later, I suggest starting a support case. This since we have fixed many image quality issue in more recent versions of NPrinting.
Note that NPrinting 2019 April Release is now available for download from the Qlik Support downloads site via the following link. Qlik Support
Hopefully this will guide you to the solution you need.
NOTE: The QV desktop of the NPrinting Engine/Server computer needs to be the same version of QV that is install on the QlikView server.
We are just 'like' you & like to be liked when we provide a helpful answer and or when you press the 'Solution Accepted' button if an answer provided resolves your question or issue... Cheers!
Sorry, I was logged in with the SERVICE USER ACCOUNT, I am now with USER ACCOUNT, and the marker is retained. I'm also testing, increasing the font, like 14, and minimizing the object in Nprinting for a better view. I noticed that the quality in Preview is different when the report is generated and sent by email, in Preview the final quality of the report is not shown.