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mkelemen
Contributor III

Re: Nprinting Designer + cant find supported reporting template editor for the file

Hi Jim,
I cannot replicate it at the moment but IIRC this was happening for me when the file was locked. Usually after NP crash - excel/powerpoint process stays in a zombie state and holds the template file locked. Killing the process helps.
BR,

  Matus

Partner
Partner

Re: Nprinting Designer + cant find supported reporting template editor for the file

Hi,

I have exactly the same problem, could you find a solution?

Highlighted

Re: Nprinting Designer + cant find supported reporting template editor for the file

HI Catalina,

1. see Matus hint - this may be one of the issues.

2. what version are you using. NPrtinting June 2017 is out - try the same with it.

cheers

Lech

cheers Lech, When applicable please mark the correct/appropriate replies as "solution" (you can mark up to 3 "solutions". Please LIKE threads if the provided solution is helpful to the problem.
Employee
Employee

Re: Nprinting Designer + cant find supported reporting template editor for the file

HTML and PixelPerfect reports doens't need Office. So, please, try to create an HTML or a PixelPerfect simple report and run a preview.

If you succeed it is an Office installation issue.

If you have the same problem with HTML it means that it is something different than Office.



Best Regards,
Ruggero
---------------------------------------------
When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads with a LIKE if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads with LIKEs if you feel additional info is useful to others.
Partner
Partner

Re: Nprinting Designer + cant find supported reporting template editor for the file

@Ruggero_Piccoli - when you say "an Office installation issue" what do you mean? We have a customer who's seeing this issue (doesn't work with any Office template editors but fine with HTML) but their Office install seems fine in other respects. Is there a specific thing that needs checking / fixing / installing to resolve this? 

Employee
Employee

Re: Nprinting Designer + cant find supported reporting template editor for the file

Hi,

If HTML and PixelPerfect report templates are working correctly and only Microsoft Office are not there is an issue with Office installation. Experience suggest to install again Office in the computers where you use Qlik NPrinting Designer and be sure you are installing a supported version.

I don't know what is the specific issue.

Best Regards,

Ruggero



Best Regards,
Ruggero
---------------------------------------------
When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads with a LIKE if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads with LIKEs if you feel additional info is useful to others.
Partner
Partner

Re: Nprinting Designer + cant find supported reporting template editor for the file

Have to say I was sceptical that it would work, but a repair of the Office installation did indeed fix the issue.  Smiley Surprised

Employee
Employee

Re: Nprinting Designer + cant find supported reporting template editor for the file

God to know that you solved!



Best Regards,
Ruggero
---------------------------------------------
When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads with a LIKE if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads with LIKEs if you feel additional info is useful to others.
Partner
Partner

Re: Nprinting Designer + cant find supported reporting template editor for the file

I had the same problem using a third screen on windows 10, disbaling the third screen and also setting the default scale and layout to the remaining screens in windows to 100% fixed it for me.

The error message was quite misleading in my case