Nprinting Error - Power Point

[Fanch]

Hi everybody,

I have a error message when i want to save my Powerpoint File generated by Nprinting:

"An Error occured while elaborating the entity tags.

Please check if the entities are properly placed inside their level tags" 🤔

Thanks for your help 🙂

[Ruggero_Piccoli]

Hi,

I suspect you are doing something wrong in the template but with the information you supplied (for example without the full screenshot of the slide with the issue) it is not possible to go ahead with the analysis. 

I suggest you to open a support ticket. Include the template, the complete log files (not just a piece of one of them) and the steps to reproduce the issue.

Best Regards,

Ruggero

[Frank_S]

Hi @Fanch 

I noticed that you appear to be using a customized pptx template.

Also there appears to be some kind of headers/footers in your template.

Please note that NPrinting does not support the use of NP tags in the headers and footers of MS Office documents. See  https://support.qlik.com/articles/000026081

There may also be some specific attributes in your custom template or your customer template itself may be corrupted.

I suggest the following:

1. recreate your report entirely without using your custom template and adding your chart objects two or three at a time. This will allow you to determine if any individual chart objects are problematic. 

2. make sure you are not using headers and footers especially typing NP tags into the headers and footers as this is not supported.

Give this a try and let us know how it goes.

Kind regards...

[Fanch]

Hi all,

Ouch  😮... ok, i'll try this solution and i'll come back to you

[Frank_S]

By the way...the solution may be as simple as removing any NP tags from headers and footers within your report template if applicable. Custom templates are supported.

The rest of the solution is a suggestion to troubleshoot where the issue may be present.