Nprinting November 17 - Multiple email addresses for one user

[Anonymous]

Hi there,

I am trying to achieve distribution of an Nprinting report to a specific group of users (customers). Every customer has one or more recipients. For example company A will get a single email to two recipients working in company A : CompanyAuser1@companyA.com and CompanyAuser2@companyA.com

I don't want to use the CC or BCC option. Instead of one email, Nprinting sends two emails, one for each recipient in company A.

I tried to create a user named Company A with two different email addresses. I saw on community that one user can have multiple email addresses, however Nprinting doesn't let me do this, I am getting a message "Please enter a valid email address". I tried to separate the email addresses with comma and semi comma.

Does anyone has the same issue in Nprinting November 17 ? Is this just my case or this version of Nprinting doesn't support multiple emails for one user ?

Thanks

Kristina

[jayshrinipurte]

Dear Kristina,

I think this functionality is not available in NPrinting 17.

Regards,

Jayshri

[Daniel_Jenkins · Accepted solution]

Hi Kristina,

One recipient = one user = one email address. You should create all your users (with user filters if required) and group them by customer into NPrinting Groups. Add the Group into the Users/groups section of the relevant Publish task. A user can belong to multiple groups. This way you maintain the list of users in the Group - no need to modify the Publish task if users change.

https://help.qlik.com/en-US/nprinting/February2018/Content/Recipients&Users/Create-users-groups/Crea...

HTH - Daniel.

[Anonymous]

Hi Daniel,

this is exactly what I am using However using this method the recipients will get separate emails. I was trying to achieve to send out just one email to Company A addressing all the related recipients.

Thanks for your reply anyway

Kristina

[Anonymous]

Thanks !

[scott_simmons]

Did you ever figure this out? I am having the issue where it is trying to send to everyone at once and the smtp server is kicking back because of too many emails at once.

[Anonymous]

Hi Scott,

No actually I haven't figured this out and as far as I know the only option is to add recipients to CC or BCC if you need to include more than one recipient to a single email.

I ended up creating users separately and distributing reports individually in separate emails.

Cheers,

Kristina