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vishsaggi
Esteemed Contributor III

Nprinting On Demand buttons Not visible in AP

Hello Experts,

We have dashboard deployed on PROD AP with Ondemand buttons embedded in the report. When the user opens the dashboard using AP, the on-demand buttons are not visible in Ajax browser.

Any possible reasons and areas to look for, please let me know.

Many thanks,
V.

1 Solution

Accepted Solutions
vishsaggi
Esteemed Contributor III

Re: Nprinting On Demand buttons Not visible in AP

Hello All,

Firstly thanks very much for all the prompt responses.

We have reinstalled the extension objects on the server using Nprintservice account and it works fine now.

Will get back if i face any further issues.

Appreciate all you time in this regards.

Thanks,
V.

14 Replies

Re: Nprinting On Demand buttons Not visible in AP

Hi, have you checked if you have the extensions installed on the server?, server extensions are located in C:\ProgramData\QlikTech\QlikViewServer\Extensions\Objects\NPrinting

vishsaggi
Esteemed Contributor III

Re: Nprinting On Demand buttons Not visible in AP

Thanks Ruben for your prompt reply.

Yes, they are existing in the same location on server.

Any other thoughts, I am out of options here....

Thanks,
V.

Re: Nprinting On Demand buttons Not visible in AP

Not much more from me, sorry. Maybe trying to open the document on the server with desktop edition (in web view) and check if it shows any error.

Also check if your buttons have any 'conditional show' conditions or if you have unchecked the 'Allow extensions' option in the Qlik Server (System --> Setup --> Security)

Not applicable

Re: Nprinting On Demand buttons Not visible in AP

Are you running under the IE plugin on accesspoint or ajax?

vishsaggi
Esteemed Contributor III

Re: Nprinting On Demand buttons Not visible in AP

Hello Adam,

It is running under Ajax plugin.

vishsaggi
Esteemed Contributor III

Re: Nprinting On Demand buttons Not visible in AP

Hello Ruben,

Allow Extensions checkbox is ticked. Will try and add buttons again and check. I did come out of Web view mode before i reloaded the document we are good here. However, will look into other options as suggested once again.

Thanks,
V.

Not applicable

Re: Nprinting On Demand buttons Not visible in AP

if you open the application on the server through designer and go into web mode, do the extensions appear?

vishsaggi
Esteemed Contributor III

Re: Nprinting On Demand buttons Not visible in AP

Hello Adam,

I can see the buttons in webview when i open the designer.

Thanks,
V.

Not applicable

Re: Nprinting On Demand buttons Not visible in AP

Ajax is by default - On AccessPoint arey ou selecting details under the application icon and then picking an option from there?

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