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ghaliabed
Partner
Partner

Nprinting Ondemand not working on Chrome

We are facing issue with On-Demand feature.

It is working in IE but not other browsers, and when we check browser we are getting this error:

An error occurred: {"code":403,"message":"User has no rights to access the resource"}

 

We tried following steps mentioned in this support article but it did not fix issue.

https://support.qlik.com/articles/000050987

Nprinting Version: June 2019

Labels (2)
2 Solutions

Accepted Solutions
Ruggero_Piccoli
Employee
Employee

Hi,

If you are using a recent version of Chrome you could have the SameSite issue:

- open the page chrome://flags/ in a Chrome tab

- search for samesite

- disable the 3 options

- restart chrome 

- try to use the On-Demand

Please let us know if this helps. 

You could check also https://support.qlik.com/articles/000092955

UPDATE: Qlik NPrinting November 2019 SR1 and February 2020 SR1 solves the issue. Both are publicly available for download and we suggest to upgrade your installation because changing the browser settings will lower the security. Also next version April 2020 will have the issue solved.

 

 

Best Regards,

Ruggero



Best Regards,
Ruggero
---------------------------------------------
When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads with a LIKE if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads with LIKEs if you feel additional info is useful to others.

View solution in original post

Frank_S
Support
Support

This might be solved by the following:

1. Open the Qlik Sense app

2. Type the FQDN path for the NPrinting server ie: https://mynpserver.domain.com

3. Once you are able to connect to your list of connections,pick the connection and then below the connection filed, update the report information. Finish the configuration of the On Demand object as needed

4. Change your NPrinting URL so you use the FQDN  ie: https://mynpserver.domain.com

5. Log into NPrinting (make sure that you have added your domain account information to your NP user account before you attempt this.

6. Log in to the Qlik Sense hub in a new tab.

7. Run the report.

This normally solves the issue simply by using the fully qualified domain path for the NP server.

https://community.qlik.com/t5/Knowledge-Base/NPrinting-and-Qlik-Sense-On-Demand-troubleshooting/ta-p...

Kind regards...

 

We are just 'like' you and like to be liked when providing a helpful answer. You may also press the 'Solution Accepted' button if an answer provided resolves your question or issue... Cheers!

View solution in original post

17 Replies
Ruggero_Piccoli
Employee
Employee

Hi,

Please check also https://community.qlik.com/t5/Qlik-NPrinting-Discussions/Configuration-Issue-NPrinting-on-demand-fea...

and https://support.qlik.com/articles/000043668

Check also that the Qlik Sense certificates are correct and correctly installed.

Best Regards,

Ruggero



Best Regards,
Ruggero
---------------------------------------------
When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads with a LIKE if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads with LIKEs if you feel additional info is useful to others.
ghaliabed
Partner
Partner
Author

Hey thanks for the articels we will review them.

But note that environment is a QlikSense to Nprinitng link and not a QlikView one

Ruggero_Piccoli
Employee
Employee

Hi,

Please check also this question https://community.qlik.com/t5/Qlik-NPrinting-Discussions/On-Demand-Add-On-with-QlikView-Error-403/td...

If you cannot solve, please open a support ticket. I searched your error message and those are the only places where I found it.

Best Regards,

Ruggero



Best Regards,
Ruggero
---------------------------------------------
When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads with a LIKE if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads with LIKEs if you feel additional info is useful to others.
francisco_garcia
Contributor
Contributor

Hi, i have the same problem.

It works on Firefox.

Please help.

Ruggero_Piccoli
Employee
Employee

Hi,

If you are using a recent version of Chrome you could have the SameSite issue:

- open the page chrome://flags/ in a Chrome tab

- search for samesite

- disable the 3 options

- restart chrome 

- try to use the On-Demand

Please let us know if this helps. 

You could check also https://support.qlik.com/articles/000092955

UPDATE: Qlik NPrinting November 2019 SR1 and February 2020 SR1 solves the issue. Both are publicly available for download and we suggest to upgrade your installation because changing the browser settings will lower the security. Also next version April 2020 will have the issue solved.

 

 

Best Regards,

Ruggero



Best Regards,
Ruggero
---------------------------------------------
When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads with a LIKE if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads with LIKEs if you feel additional info is useful to others.

View solution in original post

francisco_garcia
Contributor
Contributor

It works! Thanks.

Ruggero_Piccoli
Employee
Employee

Great!

Please pay attention at the release notes of next versions to know when the support for SameSite will be added.

Best Regards,

Ruggero



Best Regards,
Ruggero
---------------------------------------------
When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads with a LIKE if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads with LIKEs if you feel additional info is useful to others.
paul_ripley
Creator III
Creator III

Thanks Ruggero  - that did work.

In order to use On Demand i have to logon to N Printing before I can use On Demand, which is also odd, but maybe that's another ticket!

 

Ruggero_Piccoli
Employee
Employee

Hi,

I suppose it is because you do not have a domain user associated with the Qlik NPrinting one. We suggest to install On-Demand with IIS as best practice.

Best Regards,

Ruggero



Best Regards,
Ruggero
---------------------------------------------
When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads with a LIKE if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads with LIKEs if you feel additional info is useful to others.