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sujeet_shirude
Contributor

Nprinting: Report missing visualizations.

Hi all,

We have a task scheduled to run at a certain time. Today when it ran there were visualizations missing. The odd thing is that there are different visualizations missing on the two copies(for two different users) that were created and delivered from the same task/report. When we ran the task after sometime, it ran fine(included all the visualizations). what could be the issue?

What logs do I need to check to find, what was wrong with the particular task run?

Any insights on the same would be appreciated.

Thank you,

Sujeet Shirude

Tags (1)
12 Replies
ogster1974
Honored Contributor II

Re: Nprinting: Report missing visualizations.

Do the users have different user filters applied during the task/report run?

vinieme12
Esteemed Contributor II

Re: Nprinting: Report missing visualizations.

Refresh the object lists

sujeet_shirude
Contributor

Re: Nprinting: Report missing visualizations.

Thanks, Andy! No, it does not have any user level filter.

sujeet_shirude
Contributor

Re: Nprinting: Report missing visualizations.

Thanks, Vineeth! The issue occurred once when the task was scheduled. Next time when I ran it, it ran fine.

tcullinane
Contributor II

Re: Nprinting: Report missing visualizations.

If you're using nprinting 16 I've encountered similar issues where the chart is defaulted to be minimized in QV or auto minimize is allowed.

ngulliver
Valued Contributor III

Re: Nprinting: Report missing visualizations.

Andy is correct that the most common cause of this is filters.

Given that you have confirmed you are not using them, check the nprintingsvc.log. Try to compare each stage of the run times between the first run and second run to see if there is an obvious difference that could be caused by an outage or interruption of service.

Neil

m_sharif
New Contributor III

Re: Nprinting: Report missing visualizations.

Hi Sujeet,

Have you managed to resolve the issue?>

Kind Regards

Muhammad

sujeet_shirude
Contributor

Re: Nprinting: Report missing visualizations.

Hi Muahmmad,

It was a one-off issue for us. Its working fine since then.

Regards,

Sujeet Shirude

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m_sharif
New Contributor III

Re: Nprinting: Report missing visualizations.

Hi Sujeet,

Thanks for the reply.

Were you using NPrinting 16.5 SR5 at the time you had this issue? and since then have you upgraded this ?

Kind Regards

Muhammad

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