I suggest starting a new discussion thread and including.
Version of QlikView or Qlik Sense you are connecting NPrinting to
Version of NPrinting
Steps to reproduce the issue
snapshots applicable to the requirement. (a picture is worth a 1000 words).
Further more, this conversation is regarding the NP 16 product which is no longer supported. So again I suggest starting a new discussion thread with the points mentioned above so that we here can attempt to help you.
We are just 'like' you and like to be liked when providing a helpful answer. You may also press the 'Solution Accepted' button if an answer provided resolves your question or issue... Cheers!