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elifapa
Contributor III
Contributor III

Nprinting This sender is not allowed to send mail error

We have been getting  "Failed to send email for user 'username' {userid}. ERROR: This sender is not allowed to send mail." error with several tasks.  Weird thing is tasks do not even use the said user as sender. We use our default email sender, which works for most of the tasks, but with some others this error gets thrown..

I am using Qlik NPrinting February 2021 SR1.

Any suggestion is appreciated.

 

 

Qlik NPrinting

Labels (2)
2 Solutions

Accepted Solutions
Frank_S
Support
Support

This error log may be indicating a log message actually sent by your email server.

I suggest that you start by letting your email server admin look into 'username' in question to ensure that specific user is not being blocked or restricted in some way by the email server.

 

Kind regards.

We are just 'like' you and like to be liked when providing a helpful answer. You may also press the 'Solution Accepted' button if an answer provided resolves your question or issue... Cheers!

View solution in original post

Ruggero_Piccoli
Support
Support

Hi,

I think it is and SMTP server issue. Refer to https://help.qlik.com/en-US/nprinting/May2021/Content/NPrinting/AdministeringQVNprinting/Set-up-emai... for the most common issues related to SMTP. Qlik NPrinting is capturing the SMTP error and copying in the logs.

Best Regards,

Ruggero



Best Regards,
Ruggero
---------------------------------------------
When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads with a LIKE if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads with LIKEs if you feel additional info is useful to others.

View solution in original post

2 Replies
Frank_S
Support
Support

This error log may be indicating a log message actually sent by your email server.

I suggest that you start by letting your email server admin look into 'username' in question to ensure that specific user is not being blocked or restricted in some way by the email server.

 

Kind regards.

We are just 'like' you and like to be liked when providing a helpful answer. You may also press the 'Solution Accepted' button if an answer provided resolves your question or issue... Cheers!
Ruggero_Piccoli
Support
Support

Hi,

I think it is and SMTP server issue. Refer to https://help.qlik.com/en-US/nprinting/May2021/Content/NPrinting/AdministeringQVNprinting/Set-up-emai... for the most common issues related to SMTP. Qlik NPrinting is capturing the SMTP error and copying in the logs.

Best Regards,

Ruggero



Best Regards,
Ruggero
---------------------------------------------
When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads with a LIKE if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads with LIKEs if you feel additional info is useful to others.